primodiamonds.co.uk

5
5 Based on 111 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

5

/
5

111 Reviews

5 Star
99%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
1%

All Reviews

Filter Reviews

Review Time

An Outstanding Experience with Our Engagement Ring Purchase

I purchased our diamond engagement ring from a reputable seller, and the experience was remarkable. The representative was exceptionally friendly, professional, and patient throughout the entire process. I wasn't well-versed in the diamond market, but they took the time to explain everything clearly and assisted me in selecting the perfect ring that aligned with my goals and budget. What I valued most was the personalized attention; the service felt specialized and truly tailored to my needs. Their transparency and expertise made the entire experience enjoyable and stress-free. I highly recommend this seller to anyone seeking quality and exceptional service.

5
Date of experience: Dec 02, 2025
Terry Howard
Outstanding Personalized Service

I purchased a diamond engagement ring, and the experience was outstanding. The representative was exceptionally friendly, professional, and patient throughout the entire process. I wasn’t familiar with the diamond market, but they took the time to explain everything clearly and assisted me in selecting the perfect ring based on my goals and budget. What I appreciated most was that I wasn’t treated like a typical retail customer; the service felt specialized, personalized, and truly tailored to me. Their transparency and expertise made the whole experience enjoyable and stress-free. I highly recommend this service to anyone seeking quality and exceptional support.

5
Date of experience: Nov 27, 2025
Matilda
Poor Business Practices

I ordered two bracelets, but they only delivered one. Since the order was cash on delivery, payment was made before checking the package, and upon opening it, I found one was missing. I attempted to contact the support team via phone and message, but received no response. I also tried emailing with no reply. After multiple attempts with no feedback, this was a very disappointing experience. Please do not waste your money with this service; it was a total letdown. I am very upset with this experience.

1
Date of experience: Nov 25, 2025
Delighted with Our Wedding Rings

We are absolutely thrilled with our wedding rings. The service was top-notch, explaining everything in detail. We would definitely recommend this service to family and friends.

5
Date of experience: Nov 08, 2025
5/5 - Exceptional Experience

I had a custom engagement ring designed, and the entire experience was flawless. The owner was incredible to work with - very communicative, genuinely helpful, and extremely flexible during the design process. They provided great options, offered smart suggestions, and weren’t afraid to challenge a few of my ideas when something better was possible. That level of honesty and craftsmanship is rare. The final result was exactly what I wanted - even better than I imagined. I would definitely work with this service again and recommend it to anyone looking to buy or design jewelry. Truly a perfect experience.

5
Date of experience: Sep 16, 2025
Twentycent2646
Fantastic Overall Experience!

Overall, my experience was fantastic! I had a great conversation with the representative, who provided excellent service from start to finish. I shared images of engagement rings I had saved, and they found a design that closely matched one of the images. We discussed sizes and the choice of stones/diamonds that would look great on the ring. I was also pleased that they assisted me with selecting financing options. Fantastic service, highly recommend! Thank you very much.

5
Date of experience: Sep 05, 2025
MC39
Great Experience

It was a great experience; the team is very knowledgeable.

5
Date of experience: Aug 21, 2025
Sharleen J.
Incredibly Helpful and Attentive

The representative was incredibly helpful and attentive throughout the process of creating a custom engagement ring. They understood what was needed from consultation to design to final product. Very supportive, and the results reflected that. Highly recommend this service to anyone in need of a great jeweler.

5
Date of experience: Aug 11, 2025
Bayard Morgan
Amazing Service

Amazing service - we were really pleased with our final product!

5
Date of experience: May 01, 2025
Colton A.
Grateful for the Team's Support

I can’t thank the team enough. I needed an engagement ring within a short timeframe, and from the moment I walked in, they provided me with confidence, knowledge, and clarity that they could deliver a high-quality ring on time. Their depth of experience with both the product and the customer helped me find the perfect ring for my fiancé. We plan to return for our wedding bands.

5
Date of experience: Apr 25, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More