Review Time
I registered on eBay to sell one item — a watch. Within 2 hours, scammers started calling me. It has now been over a week and I receive multiple scam calls every single day. My personal data (phone number and email) was apparently leaked or scraped from eBay almost instantly after registration. I also received unsolicited purchase offers by email after simply browsing similar listings. The watch is still unsold, and I'm left dealing with constant harassment instead. eBay does nothing to protect new sellers from this. I deeply regret sharing my personal information with this platform. Not recommended.
If it were possible to give no stars, I would. I ordered an item, but received the wrong one. After returning it, I was informed that I would only receive $1100 back instead of the full $1298, with no explanation. After the return was confirmed, I heard nothing from the customer service team. Three weeks later, I was promised a refund within three business days, but two weeks passed with no update. When I inquired again, I was told to wait 24 to 72 hours, yet still no refund has come. I am beginning to lose hope of ever seeing my money again.
1-Star Rating: Shipping Issues and Lack of Buyer Protection. I placed an order with a seller who changed the shipping method without my consent, leading to unexpected fees and the package being flagged as hazardous. It was never shipped from the UK and was returned. The seller did not respond to my messages. While I received a refund for the item, I was left to cover the brokerage fees due to the seller's mistake. Additionally, my honest feedback was removed, compromising transparency and buyer protection. I continue to struggle with the additional fees and urge caution when using the platform.
Over the past year, I've noticed a significant decline in the platform's service. Most packages are now shipped via a specific carrier, leading to unexpected charges. Several items I ordered were not shipped for over ten days, and my requests to cancel those orders were ignored. I would recommend other platforms for shopping, as this one has become unreliable.
I would give zero stars if possible. I ordered an item but received the wrong one. After returning it, I was informed I'd only get back $1100 instead of the full $1298 without any explanation. After the item was returned to the platform, customer service went silent. Weeks later, I was told my refund would be processed in 3 business days, but after two weeks, nothing had happened. I was then told to expect it in 24 to 72 hours, yet still no refund. I am now very doubtful about receiving my money back.
I made three phone calls and had a chat, spending three hours in total, only to receive incorrect information from multiple representatives. They failed to take responsibility for erroneous import fees charged on my international purchase. The customer service is a case study in poor treatment of customers, with rigid policies and uninformed agents. I would only consider purchasing here if the item were completely unavailable elsewhere.
I logged into my account only to find it suspended without any reason provided. After contacting customer service, I received a vague response stating it was suspended indefinitely. Further inquiries were met with threats about opening a new account. A representative acknowledged my long-term patronage but ultimately offered no resolution and abruptly ended the call. I primarily collect items and only purchase specific products.
We ordered two items with tracking, but once they reached the hub, tracking ceased. The package remained stagnant for days, and when I reached out for help, tracking was disabled. Now I cannot contact the seller, and all communication is automated and unhelpful.
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