privatevpn.com

4.6
4.6 Based on 141 reviews

PrivateVPN offers the best VPN service. We keep your information and data safe and secure, while you use the Internet freely and privately....

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Average Rating

4.6

/
5

141 Reviews

5 Star
87%
4 Star
3%
3 Star
1%
2 Star
3%
1 Star
6%

All Reviews

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Review Time

Matthew Joyner
Quick and efficient customer support. Thanks to Edward I’m the CS team who helped me get up and runn

Quick and efficient customer support. Thanks to Edward I’m the CS team who helped me get up and running again. Love Private VPN, I have been using it for almost 5 years and never thought about changing once.

5
Date of experience: Feb 04, 2026
Otto Patterson
Exceptional customer service experience

The support team for the service is truly outstanding. They are incredibly courteous, patient, and kind. They consistently provide a solution for any issue, and in this instance, the representative was exceptional. I genuinely appreciate an organization that prioritizes its customers. Thank you once again for the assistance!

5
Date of experience: Dec 18, 2025
Alicia Anderson
Steer clear of this service due to slow performance and refund challenges.

I cannot endorse this service because of its slow speeds. Additionally, if you forget to turn off auto-renewal, they won't refund your money, citing their policy. They seem focused on one-time payments rather than nurturing long-term relationships.

1
Date of experience: Dec 04, 2025
Kyle Frost
Prompt and effective assistance. Thank you!

5
Date of experience: Dec 04, 2025
Job Sanders
Not advisable

I cannot recommend this service due to its slow speeds. Moreover, if you forget to cancel auto-renewal, they refuse refunds based on company policy. They appear more interested in one-time payments than in building long-term relationships.

1
Date of experience: Dec 04, 2025
iitsa95
Timely and precise support

Received timely and precise assistance for my connection issue from a representative.

4
Date of experience: Dec 03, 2025
IB84
Invaluable assistance with VPN

The representative was very helpful in resolving my VPN issue.

5
Date of experience: Dec 02, 2025
Rhoda Parker
Outstanding support and guidance

I received outstanding support and guidance. The representative was knowledgeable and patient.

5
Date of experience: Dec 01, 2025
Raúl G.
Grateful for the support

I appreciate the dedicated support provided.

5
Date of experience: Dec 01, 2025
Noelle B.
Extremely helpful with clear guidance.

5
Date of experience: Nov 30, 2025

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