Review Time
For nearly two decades, we have relied on the company for purchasing our nearly new cars and for annual servicing. Initially, we were satisfied with the service. However, in the last three years, the quality has significantly declined, and prices have increased. We scheduled a service with pick-up and delivery. The after-sales manager communicated clearly via email, but the response from the service manager was confusing. When I called for clarification, I was left on hold for a long time listening to a repetitive tune instead of receiving a callback. Additionally, we have had ongoing issues with the automatic boot opening since purchasing the car, which have never been properly resolved. Now, I'm being told that diagnosing the problem will cost £200. I'm uncertain if I will continue using their services next year, as we had a much better experience with another location last year.
We've been using Jemca for nearly 2 decades, to both buy our nearly new cars and for our annual service. We were very pleased with the service. However over the past 3 years Jemma's service has been exceedingly poor and their charges have gone up. We booked our car for a service including pick up and delivery. The after sales manager Charlotte wrote me a clear email which I replied to. This was sent on to the service manager and I had an incompréhensive email from him. When I phoned to enquire what he meant to say, I had to hold on for ages listening to an inane repetitive tune! They could call back instead. Also we had a problem from when we bought the car with the automatic boot opening and it's never been adequately fixed. I was now told in order to diagnose it, it will cost £200. I'm not sure if I'll use then again next year. Last year we used Jemca Derby and service was much better
I'd only recommend this company to my worst enemies. Ordered a musical instrument online from another EU country on 27th November. The parcel traveled through several countries in a span of one week. Then it stopped in France on 6th December. No update for a week. Next update is from Ireland, parcel reached parcel center on 15th Dec. Then the same update a week later. Ireland, parcel has reached parcel center. Then nothing till 8th January. In the meantime GLS customer service has left my emails unanswered and they were unreachable via phone. At this point I contacted the seller to see whether the parcel got lost or maybe returned to seller. Magically the next day I got an update saying my parcel is out for delivery. So I was sitting at home all day to make sure I don't miss delivery. The driver never tried to get in touch with me even though he had my phone number. He left the box in front of the door without even knocking or ringing me. Guess I can count myself lucky the item turned up eventually and wasn't stolen. To summarize it took GLS almost a month to deliver my parcel within Ireland and then the driver just left an expensive item on the street without notifying me. Like others stated already I will be avoiding companies that use GLS as their courier service.
Absolutely terrible company. If you have the chance to avoid them delivering your packages, I highly suggest you do so. I was expecting a package to arrive monday, but because i wasnt home, i wasnt able to accept it. No big deal, the delivery driver told me it would be delivered the following day, tuesday. Tuesday comes and there is no update. Wednesday comes and i am told it will get delivered this day. Its not delivered. I call and am told it will be delivered tomorrow, on thursday. Thursday comes, i call to verify it will get delivered, and im told that actually it will get delivered friday. Later in the evening on thursday, i receive a text saying its on its way to be delivered, after the woman i spoke to on the phone told me it was going to be delivered friday. A bit later, i recieve a text and an email saying there was an issue and my colis was unable to be delivered. After this i decide to change the address to a point relay, assuming this will be easier for the delivery drivers. Friday comes, and i call twice to verify the status and arrival of my package and am told both times that it will be delivered today at the point relay. At about 18h00 i go to the point relay to see if the package had been delivered because i wasnt receiving any updates like i was previously. The guy there (who has been the most helpful this entire experience) said that usually GLS comes later in the evening around 20h00 to 21h00, but that they are open until 21h30 so no big deal. I go home and receive another message from GLS saying my package will soon be delivered and they gave me a link to track the package. At around 19h00 I receive a notification saying that the package once again failed to be delivered, and now it will be delivered monday... Absolutely terrible experience from GLS.
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