Review Time
They have my item since the 23rd December, it's now the 8th of January and nothing, if you ring there's an automated message that tells you to email them but they don't answer emails. I'm now in the office to see what can be done and the three people waiting ahead of me have been here for over 40 minutes.
Absolutely the single worst logistics company in Ireland. I've ordered products for Xmas. One went with GLS and others with DHL and Amazon. All coming from the same areas (Germany, Belgium) all arrived early or on time.. Except GLS. GLS claim they were delayed by weather though no one else was. Ordered 14/12, tracked on 15/12 only and nothing more. They don't reply to web forms, they don't answer calls. They only advise you to refer to the tracker that doesn't actually track. Funnily enough it magically appeared the day after I wrote a negative review, having been missing for 3 1/2 weeks. It was delivered to recipient address. I certainly didn't get it. The package was small and should have fit through letterbox. No sign. No contact. Uncontactable. Not over my wall, in my garden or around my bins. I firmly believe it was lost and they lied about delivering it. This company is literally as bad as fastway, hopefully they'll see the same fate because they're a joke of a company. 'Parcels to People'.. Is that right? Not from what I've seen and experienced.
My experience with GLS is similar to many others who have had the misfortune to deal with them. Package 'out for delivery' on 22nd December, no sign. Package 'delivered' on the 27th December, no delivery made. Tracking is a joke, no evidence of delivery, no signature, so this means nothing. Package was a piece of furniture so not likely to be missed. They are a fraudulent company with zero customer service, disgraceful.
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