Review Time
The car went into your approved garage on the 1st October and we got it back on the 12th October. The delay was all on your part, not the garage as I ended up telling them to just get the work done while they wait for you to respond to their communications as I needed the car done and would have to pay for it myself if you decide not to cover the work. After the work was completed and I had collected it, it took a further 24 hours for you to advise the garage of your decision. I wouldn't recommend your warranty to anyone nor would I be comforted knowing I was covered by you in the future
Terrible experience. Work was authorised that it turned out "wasn't the cause of the issue" but was "good practice". I had to pick up a substantial part of the bill. Their "authorised repairers" are backstreet garages . They basically try their best to claim every issue is "wear and tear". It's been a disaster and I wouldn't buy again.
There’s a reason this has so many bad reviews. Right from the offset of speaking with the technical analysis- arrogant, you could tell from their tone of voice they where not prepared to listen to me, just rude. My car got recovered by AA to the garage (towed as it was completely un driveable). Recently had a phone call from AA to say the claim for parts has been declined because of a ‘Milage discrepancy’ as apparently when speaking with the garage the car has done 800more miles then when it went into the garage, bare in mind the car was not driveable and even their own roadside technician couldn’t fix it. They’ve got the garage to send them a picture of the milage and has confirmed it’s done 800 more miles then when it went in- clearly their roadside guy has written the wrong the milage down when recovering. Anyone person with common sense could work that out. Considering the car was not driveable, why would I of then got the car to the garage and paid for it to be fixed and drive 800 miles when I have parts and garage cover?? No common sense whatever in this situation, the guy that recovered the car has clearly wrote down the wrong milage and a child could of worked that out. They’ve then clearly had miss commutation with the garage since. The technically analysis I suggest needs to learn how to speak to people and not phone someone then speak down to them. Lacking people skills.
I woke up one morning, got to my car and found out I might have ran over a nail the day before and is in my tyre, got to the garage to be changed as I couldn't drive with the nail in the tyre. I paid £145.00, send the invoice to AA but couldn't get a refund. There was no explanation for not paying me back the money I spent on the tyre, which I think it's not right. I'm not happy about that at all.
On a positive note, payment of the outstanding amount claimed was relatively speedy but, when a policy is purchased when you're buying a second hand car, there is a degree of opacity in the warranty agreement and with all the stuff required to check when buying a used car, making sure the warranty is as comprehensive as you require is just a big ask. I would also add that getting through to the team was a lengthy process, email was always speedy but for the garage to confirm the work took them a lot of time on the phone, which alienates a working garage. I would also add that the policy has quite a few exemptions, which means it's not the safety net you at first presume it is.
I was on the phone for ages reporting my fault, when the agent spoke with me they were very polite and knowledgeable. We sorted out the issues but I had to go through it all again with the people who were doing the repair.Result it is very long winded and I dont think I have been paid for the work
So unhappy with this company, if you are reading this in foresight wondering if you should use GLS or not then my advice is simply don't. I live in a rural area and GLS is a 48 - 72 hour service for me, I am sincerely better off using An Post.This is my fourth (not by choice) experience with GLS. All negative, so 100% of my experience with this company is bad.So I ordered online and received a tracking number from the company, when I tracked the item it read that electronic notification has been received but the package had not been picked up yet. The parcel was picked up on the following Monday - I know because I called the company I ordered the item from and they told me it had been picked up, not because I received any notification from GLS, so there wasn't a scan on pickup so no tracking, my update stayed the same and I gave GLS a break and said "maybe they just forgot" - how naive of me to give them the benefit of the doubt. So I called on the Tuesday to have an investigation made and while waiting for a call back I received the update email that GLS has my package, I got a phone call back to confirm this and to expect delivery the next day..... this is now 24 hours since pick up. I get up this morning and see my package has reached the final parcel center when it should have an additional update of "out for delivery" but there isn't an additional update so I call and I am told to wait until 10AM to see does the tracking update with "out for delivery" which it doesn't. So now I wait ANOTHER 24 hours, so if I get my package tomorrow it will be 48 hours delivery. Nice one GLS, no better way to make rural customers use other couriers.
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