Review Time
While my parcel had been lost in transit, Lavinia from the Customer Service department was absolutely fantastic in following up and tracking the parcel. She spent days tracing it and finally got it delivered to me. I really appreciated the way she looked after the matter for me, she was so professional, helpful and supportive.
I've never had a good experience with this company. My parcel, marked for next day delivery, has been sitting in their warehouse for 4 days. This is the norm for them. When the item finally arrives, the box is always damaged. Companies should be made to put on their website that they use GLS. Covid can't be used as an excuse forever!
So much in the fine print that actually nothing really gets paid out. Love the AA roadside recovery service but the warranty literally isn't worth the paper it's written on. Better off saving the money and putting it toward any possible repairs.
I pay extra for parts and labour. My car broke down so was taken to a garage for repairs. The AA confirmed it would pay £500 as they had received the invoice but after the work was done refused to pay out... escalating to complaints and manger .no communications from the AA to say the garage should save broken parts for inspection nor was I told this. As we don't have the broken parts replaced they are refusing to pay out. Absolute scam avoid at all costs !!!
I got in touch with GLS and was looking for my parcel. Immediately after my message I got an answer from Ian. Very nice and professional communication and very helpful. We could resolve my problem within 1 day. Thank you very much again for your great service, Ian.
Lavinia deserves to win 5 Stars for the exceptional customer experience provided.She was fast, direct to the point, and still very polite, caring, and friendly!I didn´t choose GLS as I ordered something online so the vendor hired their service. However, if today I had to choose a company to send my parcels, it would be definitely GLS.Thank you Lavinia for being there for us.Jose Capatti
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