Review Time
State that their 'Protect Plus' warranty covers the DPF, but when you dig down into the small print, you find that they don't cover it for carbon build up, the one thing it is most likely to fail from.Very misleading and unscrupulous advertising.
Had an issue with the vehicle which I had fixed at my go to garage, saw that the part was covered under the warranty so submitted a claim (with full evidence) which the warranty provider swiftly processed and paid out. First experience with the AA warranty and luckily a good one.
I recently ordered an item from Germany using mailboxde.com and chose GLS as the preferred courier. An estimated delivery time of 3-5 days was given. I used the Track and Trace service and on day 4 it seemed my parcel was still stuck in a warehouse in Czechia. I emailed GLS. Ian replied almost immediately saying the parcel was on the way and the system should update soon. I was surprised and delighted when my parcel arrived the next morning before I even had a chance to check. Seamless service, very good support. Will definitely be using GLS again.
I recently received excellent customer care from GLS Ireland. In particular Lavinia went above and beyond to help me with an issue that stemmed from the company I bought an item from and actually it had nothing to do with GLS. Nonetheless Lavinia went out of her way to help me, for which I was very grateful. I highly recommend GLS, such a excellent and helpful company with superb employees and customer care.
I would like it to be known by delivery team leaders/ management that a delivery driver went above and beyond to deliver an important package to me today. Unfortunately I was not home and neither were any neighbours at the time. I live on a busy main road and it would not have been safe to leave such a large package on my doorstep. He proceeded to battle his way through an alleyway by my neighbour’s residence that is (I thought) impassable due to about 20 meters of junk, bikes, old washing machines etc to reach a point that he could lower my package into my back garden.Honestly, I was so impressed with his determination to get the package to my address and would not have faulted him at all if he had decided to just put it back in the van and try another day. I’m terribly sorry to the driver whose name I don’t have that he had to climb through the mess around my neighbours house, and I’m very grateful for his persistence. I sincerely hope he wasn’t injured by any of the broken metal I know is in that alleyway. If you can express my thanks to him I would be very grateful.
I was away on holidays and missed the two attempts at delivery. When I contacted Gls I was told I had to go to the depot to collect the package. I don't drive, so the trek to D15 would have taken me hours by public transport. I explained that to the customer service guy, and he arranged another delivery, which I really appreciated.In the future, it would be great if there was a text/email/phone call so I could just tell them to drop it into the neighbours
I am member of the AA for a year with additional facilities and added parts and garage service as well and received a confirmation letter for that too but the aa staff didn't update my membership with parts and garage for a month, now all of sudden I had an issue with the fuel leak. I called the breakdown guy who was unable to fix it but he towed my car back to my home. I asked him why cant he take it to the aa authorised garage for the repairs, he said that is not showing in your membership package but advised me to call the aa office, I called the aa and they advised me that my membership is not updated for a year even I’ve changed my car last year, then I called membership team and number of people in the aa but they all denied and tried to avoid any help or update the system. Now this matter is going to the court soon to make a full claim of my car repair and compensation for this criminal negligency under the consumer act. The aa is not helping to the customers anymore but time wasting and the staff is avoiding to update a customers membership to save money. I’ve no trust on the aa anymore and I’ll advise to the public to go somewhere else for a cover but never take aa membership. Its such a poor careless time wasting company.
The warranty I purchased was covering replacement for shock absorbers.Upon replacement of the shock absorbers this company gave to me only one third of the cost of the repairs,I was expecting a full refund as per policy.This company discussed and agreed with the garage making the repair about the amount they would reimburse for the repair.I sent them an email asking why they take agreements with the garage rather than me because I am the policy holder.They never replied to my email.I did not renew the warranty after it expired.
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