Review Time
I'm shopping online everyday and this is first time GLS was delivering my order.It was visible that box was opened as original tape was broken and box was sellotaped. everything mixed inside, fist sized hole on the box and product worth €300 broken. pieces of plastic around the box. Im not sure are they playing football with packages or what.But obviously not threating them with care and respect to someone else's property.my package was cca60x40x30cm power washer 10kg weight and they managed to break part made of solid plastic.Hope it won't cause me much hussle around refund with Seller
I had to return a fairly expensive watch to Germany from Ireland. I chose to send it with GLS because they were quite a bit cheaper than other couriers. After I sent it I looked up a few reviews here, read all the bad reviews and was worried the watch would go missing! My own experience, however, was only positive. A friendly driver picked up the watch from my door and gave me a receipt. Their website is clean and it's easy to follow the progress of your package. The watch arrived safe and sound at its destination in Bavaria six days after being picked up from my home in Cork City. I can't fault them and would use them again.
For 3 days my parcel was in a truck and constantly saying that it's supposed to be delivered today. Parcel was huge bench with picture on a box. I emailed customer service on Friday and got an answer on Saturday that they logged a complaint and I will get updates on Monday. Parcel arrived on Sunday without any warning. Great customer service but couriers aren't so great
This is such a mixed review, and its taken time for me to work out how to word it.Purchased from Ipswich store, after a delay thanks to lockdowns, and units were fitted by David, who was brilliant.The units look stunning - when closed. Its when open they leave me a little disappointed.We bought bespoke wardrobes, for one whole wall. Now I'm pretty good at DIY, but we wanted to treat ourselves in our new home to "Bespoke", which to me meant properly jointed cabinetry. I expected my wardrobes internals to be particle board, but not to be held together with joiner blocks (which was exactly how i had made storage for my garage). I also expected securing screws to be plugged after fixing - not covered up with appropriate coloured sticky paper discs!!Sliderobes tell be "bespoke" means made to fit to my space exclusively, so i guess its my fault i didnt ask about how the internal fittings would be joined together.I also should have asked about the finishing around the power supply in the back of the internal, rather than expecting it to be finished and being disappointed when it was just cut out and left a raw chipboard edge. Thank you to David for leaving me some offcuts so i could fashion a finishing edge after he left.One of the reasons we were so delayed, was that on our showroom visit, we were uncertain how we wanted the internals arranged, so went away to consider what the lady at the showroom had shown us, and how this would work for us. Once we knew, and lockdown eased, we got the designer (Ben) in to design our unit.I was expecting this to be easier than it was to be honest, we knew all our colours, and arrangement of the internals, but the visit took nearly 2 hours, as we repeatedly had to ask for revisions to his design, so they met what we asked for, as he kept leaving one section out!!Eventually, we had what looked to be correct, and the only change to what we had planned was that we were able to get a woodgrain interior instead of white as Ben explained pricing structure had changed since our visit to the showroom. Ben however did say that as we had been so specific with our wants, then he was sending full spec drawings out to us with the contract (something we were later told was standard), but tbh they are nice to have!!Since Ben had done all the measurements himself on site, I was a little puzzled why, after we returned the contracts, we needed a lady to come out to "check the measurements". We are glad she did, as the power supply reveal had been left off the original plan.The other thung that bemused me was payment. We had been wanting to pay for the units there and then, and had asked Ben about this, only to be told it had to be finance, for everyones safety.We took the buy now pay later option, and cleared it in time not to pay more - however, our final paperwork confirming installation dates came through with instructions on how to pay balances to the fitter, if not financed. I queried this with showroom, and was told i could have paid cash if we had wanted. Dont know if Ben is not aware of this, or if they/he gets some commision from Hitachi Finance!!So to sum up, beautiful looking units, with not so beautiful interiors, which kinda leave me feeling like my Mums old saying, "2 jags on the drive and no food in the fridge".At least l was i was able to put a nice finish around those power sockets
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