Review Time
I fear I received a counterfeit bottle of Pureology conditioner even though Amazon said it was the real deal coming from the company. This conditioner smells nothing like the good stuff I used for years. It is not salon quality. I kept using it in hopes it would work but my hair is now straw. I have reported this fake to Amazon.
I have ordered from this company 3 times bulk. 6plus liter items each. 2 times order was shorted. Once it was right. Both times it was shorted it took over a month to get a resolution. It's been over a month on this second order and STILL haven't gotten it solved. Will not ever order again
I canceled this subscription 7 months ago & every 2-3 months I have to go thru the process of doing a reverse charge, and contact you. I’ve taken my card out of the system on you inept site, AND formally canceled on your inept site WITH CONFIRMATION. If you send me another shipment and I’m charged I will go to the better business bureau and file a complaint. I will also go on every social media platform you have and do the same. Which is what I’m doing now. I will continue to do this until you and your inept staff can get a brain and stop charging my card for a product I’ve canceled in 2024. I’ve also went onto Reddit and see that this is a common theme that you do by continuing to charge people after they cancel. I hope you enjoy all of the reviews on every platform you are about to get as I’ve tried to be nice, but this is now the THIRD time I’m having to to take time out of my day to get my money back. Stay blessed 💖
I paid nearly $100 for Pureology volume Shampoo & Conditioner and I am so disappointed. It is just rubbish. I can't even get the comb through my hair after using it, and as far as claiming that you can get 80 shampoos out of a bottle ....absolute rubbish. I will never ever use this brand again. Give me Biolage any day
I used Pureology Gold and have lost about 1/4 of my hair! I used as directed, and only used 3 times! My scalp began itching and burning and the skin where the shampoo contacted also is affected. My hair began to fall out in clumps, and I am now bald around the edges of my hair and many places all over my head. I had to buy a wig! I have tried customer service, sent them a photo, and they will not refund me!
Pureology customer service is pure garbage! I cannot believe that they charge so much money for their products yet did not bother to set up a decent customer service. I emailed them twice - no response. Then I called and was offered no solution to the problem I had. Honestly, this alone is enough to make me not want to ever purchase from them again.
Pureology products I like but I ordered a product online via my phone and noticed I ordered the wrong thing. I went to my computer for a better picture and Immediately tried to cancel. No cancel order option. I made a second separate order to get the thing I wanted. Sent customer services an email, as it was after business hours, requesting to cancel the order I did not want. No response in 4 days (2 were weekend days) about my request to cancel the order I did not want. However, I got two emails stating that they were behind in processing orders so I called customer services and requested they cancel the order I don't want. They said they could not cancel because they process orders immediately and therefore are unable to cancel the order but I can return the product and pay for return shipping and handling charges. I advised them they had not processed my order because I had received an apology email stating the order had not been processed. I asked for an escalation to a manager. The Manager says they can't help either stating they are unable to cancel any orders. So, I asked for another escalation above the manager to someone who can cancel orders, as it seems silly to process an order I don't want that I would then need to pay to send back. Well, they said they escalated my request. I got an email shortly thereafter stating the order I did not want was processed then another email stating they could not help me cancel my order as it was already processed. Interestingly enough the second order I made within minutes of the first order, still has not been processed, and it has been another three days. So the order I don't want is on its way and the order I do want is still not processed. Seems a little fishy to me. I will not purchase from this company again. Not locally or on the internet for their bad customer that appears to purposefully have policies that do not allow customers to cancel orders and to disincentivize returns (by charging return shipment fees).
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