proovia.delivery

4.6
4.6 Based on 1.8K reviews

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Average Rating

4.6

/
5

1.8K Reviews

5 Star
86%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
6%

Filtered Reviews

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Review Time

Paul Davey
At the moment I am waiting for a…

At the moment I am waiting for a response to find parts from a stringing machine shipped via Shiply / Proovia / Goodfellas. The parts were attached to the stringing machine and are now lost. We have asked them to find the parts (maybe still on the van) and will do a revised score if they find them. Poor so far :(

2
Date of experience: Sep 18, 2025
Keith
No hassle goods arrived excellent…

No hassle goods arrived excellent condition. Fast delivery would recommend this company.

5
Date of experience: Sep 18, 2025
Good communicators and notifications…

Good communicators and notifications were helpful. They helped to carry the heavy items indoors. Friendly delivery men.Knocked off one star as they could have asked if it's shoes off in the property and they left some rubbish on the shared apartment landing that they could have either taken away or told me about.

4
Date of experience: Sep 17, 2025
Communication via email and text the…

Communication via email and text the day before the due date, with a 4 hour time slot was very welcome. The drivers were swift and polite, all very seamless.

5
Date of experience: Sep 17, 2025
Jonathan Brittain
First time using Shiply

First time using Shiply. Proovia gave a great quote and followed up with great service. Clear communication throughout and the guys were professional and helpful. Would recommend and use again.Thanks!

5
Date of experience: Sep 17, 2025
janemaca
Communication is great

I used them twice now. Lots of updates on pick up and arrival which is good. Also, someone actually picks up the phone when you have a query.

5
Date of experience: Sep 17, 2025
Sue Smith
Excellent service

Excellent service - good communication re traffic etc and very personable chaps delivering.

5
Date of experience: Sep 17, 2025
Simon
Delivered two bookcases from Scotland…

Delivered two bookcases from Scotland to Norfolk - arrived on time and undamaged

5
Date of experience: Sep 17, 2025
Jack Lam
Absolutely shocking service

Absolutely shocking service, avoid this company at all costs. They have zero duty of care for your belongings and employ rude, unprofessional drivers.This is a business address, and we specifically requested they either turn up after 11:15am or at least give us an hour’s notice, they promised they would do that. Instead, they turned up at 8:30am without warning.I was assured my items would be handled with care and protected with blankets. What actually happened? They dumped other items directly on top of my leather chairs without any blanket or protection at the back of the lorry, causing serious damage to every single one of leather chairs.Their staff were outright rude, even demanding that my staff climb into their lorry to unload the chairs. My staff aren’t insured for this, completely unacceptable.This company has no professionalism, no respect, and no idea how to treat customers. I’m extremely disappointed, will never use them again, and strongly warn others, steer well clear.For the company information, the car reg was HYxxEZx, incident on 17th Sept 2025

1
Date of experience: Sep 17, 2025
Motorhome bummer Excellent service thank you packed very well

Excellent service thank you received package in excellent conditionKind RegardsMark Meadowcroft.

5
Date of experience: Sep 17, 2025

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