Review Time
the Proscenic F10 wet-dry vacuum cleaner I recently purchased. Since the very first day of use, the device has been malfunctioning and is practically unusable.
I am experiencing the following persistent issues:
1. Water Tank Sensors: The device constantly gives false alerts, stating that the clean water tank is empty when it is full. Similarly, it reports that the dirty water tank is full even when it only contains a few drops of water.
2. Self-Cleaning Failure: The vacuum is almost never able to complete the self-cleaning cycle successfully.
3. Water Leakage: This is the most serious issue. While the device claims the water tank is empty, within a few hours, the entire content of the clean water tank leaks out into the charging base.
4. General Performance: The product has failed to perform its basic functions from day one.
Given these major defects, the machine is unfit for use. I am extremely disappointed with this purchase and expect a prompt resolution.
the Proscenic F10 wet-dry vacuum cleaner I recently purchased. Since the very first day of use, the device has been malfunctioning and is practically unusable.I am experiencing the following persistent issues:1. Water Tank Sensors: The device constantly gives false alerts, stating that the clean water tank is empty when it is full. Similarly, it reports that the dirty water tank is full even when it only contains a few drops of water.2. Self-Cleaning Failure: The vacuum is almost never able to complete the self-cleaning cycle successfully.3. Water Leakage: This is the most serious issue. While the device claims the water tank is empty, within a few hours, the entire content of the clean water tank leaks out into the charging base.4. General Performance: The product has failed to perform its basic functions from day one.Given these major defects, the machine is unfit for use. I am extremely disappointed with this purchase and expect a prompt resolution.
My husband and I purchased a Proscenic Q8 for my mother-in-law, who is nearly 81 years old. We were able to set it up as a present for her, and it worked for about a day. After that, it began showing multiple malfunction errors. One of the main issues was a problem with the wheels, and the back section where the rubbish collects was not properly connected, which caused repeated errors. The machine frequently got stuck in corners and simply would not move.We contacted the company requesting a refund, as it was clear the machine was faulty. However, they said we would need to pay for the return postage. This is completely unfair, as my mother-in-law cannot troubleshoot the machine, and the fault is clearly with the product.Despite providing screenshots and demonstrating the problems, the company refused to provide the return address so we could send the machine back. We agreed to pay the return postage just to recover some of the cost, but even this simple request was denied.We feel this is unreasonable behavior and will be raising a claim through PayPal, as the company seems unfamiliar with UK consumer rights. This experience has been frustrating and disappointing, especially given that the product was meant as a gift for an elderly family member.
I would not recommend purchasing from this company. My experience with their customer service has been extremely disappointing. They seem uninterested in resolving issues and instead send unhelpful messages, often asking for unreasonable proof that your item is faulty.I purchased the Q8 robot vacuum, and it is nothing like what was described. The vacuum also makes a rattling noise intermittently. Although the company advertises a 30-day return policy, they did not honor this when I reached out about the problems with my device.I provided them with a video showing how poorly the vacuum cleans, as well as a video demonstrating the robot’s inability to navigate to a specified zone—even when the doors were open and the area was easily accessible. Instead, the vacuum incorrectly reports that the area is unreachable.Overall, I am very dissatisfied with both the product and the level of support provided. I do not recommend this company.
I am very disappointed with Proscenic’s handling of my two devices. 1. For the Amazon-purchased device, Proscenic is the manufacturer and therefore responsible for repairs. I already sent the device back (they even paid the postage), yet instead of fixing it, they claimed they had no inventory and refused to repair or replace it. This is completely unacceptable from a manufacturer. 2. For the device purchased directly from their official website, they only offered an 80% refund — which I find unreasonable and unfair.I expect a full refund for both devices or a proper repair for the first one. Anything less is not acceptable.Very disappointing customer service experience.
I received the vacuum cleaner three days after placing the order. I already own two robot vacuums and I'm satisfied with their performance. I needed a portable and affordable vacuum, so I decided to go with the Proscenic P11 Mopping. After using it for a few days, I can confirm that I made the right choice. The vacuum operates quietly and cleans hard floors effectively. The mopping function is also satisfactory for my needs. I recommend this device.
We bought a Proscenic M8 robot vacuum three years ago, for almost Ca$600, through Amazon. No problem working for three years. Then we had problems with charging it, three years post purchase. We asked Proscenic support where to take it for repairs as no one in our community seems to do this. They don’t have an answer and they can’t do anything as the product is “discontinued”. I don’t think three years is long at all for a machine to fail and have no way to repair. Proscenic is not worth it at all!
I purchased the Proscenic M7 Pro robot vacuum in June 2022, directly from Amazon, for a bit more than 200 euros. The robot worked well, but the app was poorly designed, hard to connect, and unreliable from the start.A few days ago, I tried to reconnect the app to check battery status, map coverage, and accessory wear. That’s when I found out the app had been permanently disabled by the manufacturer. I contacted Proscenic and they confirmed it clearly:“The app compatible with this machine is currently unavailable due to expiration of service.”They also told me they haven’t sold or authorized this model for over 3 years and offered me a 20% discount on a new one.➡️ But how can anyone trust a company that disables essential functions after just 3 years?➡️ How could I possibly consider buying another product from a brand that treated its customers this way?To make things worse:🟥 The M7 Pro is still on sale on Amazon for 332 euros and advertised as “Wi-Fi connected”, “smart”, “Alexa-compatible”, which is completely false and misleading. Proscenic has made no public announcement about this change.The vacuum still works with the remote, but half its value is gone without the app. It’s a classic case of planned obsolescence and a total lack of transparency.❌ I will never buy from Proscenic again and I’ll warn as many people as possible.Thank you to Simona from Amazon Support, who was kind and helpful — but powerless.Sylvie
Claim your business profile now and gain access to all features and respond to customer reviews.
hamssallc.com
sizzlingpubs.co.uk
fxrk.com
www.longevitywarehouse.com
ambetterhealth.com
tkmaxx.com
smartcoffeeeu.com
t2fitness.co.uk
coonaka.com
therootbrands.com