Review Time
Dear Proscenic Customer Support / Retail Distributor,I am writing to formally raise a complaint regarding the Proscenic M9 robot vacuum, which I purchased in South Africa. While the product itself performs adequately, the after-sales support and spare parts availability in this region are completely unacceptable.🚨 The core issues:The product was marketed and sold in South Africa, but spare parts (specifically the 2-in-1 dustbin and water tank) are not available locally through any official channel.Your official Proscenic online store does not ship to South Africa, despite listing the required parts as available.No local distributor or repair agent appears to carry the correct replacement parts — including even common wear-and-tear items.I have reached out and searched extensively, only to find vague "compatible" items for other models (like the M8 Pro), none guaranteed to work with the M9.⚠️ Why this matters:This is the equivalent of selling a smartphone without providing a compatible charger, screen replacement, or battery. Basic maintenance and part replacement is a consumer right, not an optional luxury. You are effectively selling a short-lifespan product with no path to long-term use, which borders on planned obsolescence.💥 This is not just poor customer service — it's a breach of consumer trust.Selling products in a market without establishing proper after-sales support or parts logistics is not only bad practice — it should be illegal. It puts the entire financial burden of maintenance on the customer and leaves us with an expensive device that becomes unusable once a single component fails.⚖️ What I expect:Clear confirmation of where and how I can purchase an official Proscenic M9 2-in-1 dustbin and water tank in South Africa.If unavailable locally, I request international shipping from your official site or a forwarded purchase solution, with full transparency on costs and delivery.If no solution is possible, I demand a formal acknowledgment of this support gap and request that you reconsider the ethical implications of continuing to sell unsupported devices in this region.Please treat this matter with urgency. I would appreciate a response within 7 days.Sincerely,
Terrible company to deal with. Purchased a spare battery for their model P-13 on 1/30/2025 off the Proscenic website.. Have not received yet. First they gave me a DHL tracking number them changed to a UPS tracking number. When I contacted UPS I was told the shipment was subject to a fraud investigation that prevented the battery's delivery. I asked for a refund from Proscenic but have been given the run around since making the request.
Purchased a air fryer via there ebay account in 2021 and in 2022 i had a issue with it which was covered under warranty so i sent a email for help, 2 and a half years later no response so i i thought i’d let them know how awful the service has been, I then got a response saying they had not received any email so ive sent a screenshot of the original email and now want proof of purchase but they have closed there ebay account down. Absolutely dreadful!
The machine worked for more than 10 months. But when of it's bend pipe inside the roller head module failed , I tried to contact their support services for replacement as it is under warranty. But they flatly refused to give warranty and proposed me to purchase a new head assembly. Very frustrating experience. Finally they have proved that they are a Chinese brand and not reliable.
I bought a robot cleaner model M6 PRO on 2021 November 27.Everything was quite working till a few days ago.The company decided to shut down the app to control the cleaner, forcing you to buy a newer one. IT’S PLANNED OBSOLESCENCE!I FRIENDLY RECOMMEND EVERYONE NOT TO BUY FROM THIS COMPANY! They want to Scam you!Technical features and usage as average for the market. Except for a lot of issues with the cleaning map, with the consequence that the robot seems lost around the house it used to navigate till a few days before. To solve this issue it was necessary to create a new map and let the robot explore the house as a new one. Customer service never replied about this.This is the service for Devices from their “premium” legacy, imagine how they can make last the “standard ones”.
Been waiting 7 weeks for a battery replacement for a vacuum. Item stuck in Woodridge Illinois for 16 days no movement. Sellers excuse Black Friday, delaying Customs because it was a battery. Keep telling me to wait a little longer. Was promised a refund not getting it I suspect the tracking is bogus as I know the company is.
We purchased a Proscenic X1 robot vacuum last year but are unable to purchase either replacement dust bags or brushes. I did order a pack of bags directly from Proscenic, paid upfront but they never arrived. Proscenic have now disconnected their helpline and blocked emails. The telephone number is disconnected and I tried two of my email accounts, both blocked! They are quite frankly Con Artists!
I bought an Proscenic T22 Air Fryer at Amazon.uk on June 24 2023. Two weeks ago, the air fryer suddenly stopped working while frying potato wedges. I don't know why. I've checked the energy, looked at the printmap inside the fryer, I've let it cool down. Nothing helped, it doesn't work any more. So I've tried to make contact with Proscenic from the supportpage of Amazon to learn if they are familiair with this problem. And hopefully have a solution. But I got no response at all, not even after a gentle reply after a few days. If this is the kind of support Proscenic gives tot (international) customers, than I'm definitely not a fan. I won't buy again any product of Proscenic.
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