Review Time
This company engages in highly unethical behavior. They make every effort to deceive customers into subscribing, only to charge exorbitant fees for products shipped without any prior notice. When complaints are raised, responses take an unnecessarily long time, and they show no willingness to rectify the situation. In my case, I noticed a charge and quickly canceled, sending an email to inform them. However, I later received a message stating they were already processing my order at the time of cancellation, which is simply untrue. Their product quality is subpar at best; they claim to offer customization, but the variations are minimal, leading to rapid order fulfillment. I wouldn't consider purchasing their items, even at a significantly reduced price. This is by far the most unethical company I have encountered, only beneficial if you enjoy seeing your name on products to feel unique.
I genuinely want to love this service, as it offers excellent products for my hair type. However, the customer service is quite poor. There's no phone support, live chat, or timely email assistance. Managing subscriptions and orders is unnecessarily complicated, leading to frustration. If they improved their customer service, I would recommend them without hesitation. For now, despite the quality of the products, the overall experience is disappointing.
The products are impressive, but the customer service leaves much to be desired. I want to love this brand as I have curly hair that requires high-quality products. The formulations are effective, with standout items like the Leave-In Conditioner and Custom Conditioner receiving top marks. However, the customer service experience is severely lacking—there's no phone support, live chat, or timely email responses. Managing subscriptions is frustrating, and when problems arise, timely help is hard to find. If the customer service improved, I would wholeheartedly recommend this brand. For now, despite excellent products, the experience falls short.
I haven't received my product yet, so my review focuses solely on the ordering and subscription process. I specifically ordered at full price to avoid a subscription, yet they set one up incorrectly with items not included in my original order. Trying to cancel this subscription has been a nightmare. Proceed with caution!
The products are average, but the subscription model is problematic. I wasn't informed about upcoming orders, making it impossible to make changes. They charge you before sending confirmation, often at inconvenient times. I strongly advise against subscribing.
The product quality is solid. However, the subscription management system has major flaws. I received notifications about charges despite having snoozed my order. Customer service is lacking, and I have too much product now, leading me to consider cancellation.
If I could give zero stars, I would. The company does not uphold its return policy. I reported issues within the 30-day window, but they refused to refund for unwanted items they added to my order. This feels like false advertising, and I plan to escalate my complaint if necessary. It's disappointing, as I liked their other products.
After ordering once, I forgot to cancel my subscription and received a second shipment. I canceled immediately, but they still charged me for a third shipment that I did not authorize. The subscription status shows inactive, which adds to the confusion. I need to resolve these charges.
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