Review Time
Proton cancelled several functions without explanation. Support doesn't seem able to remedy complaints.In particular, Proton Pass is grossly non-functioning and has had several sabotage-type bugs presumably made by disgruntled employees, and which makes that part of the Proton product unusable, plus lowers the confidence in Proton products. Would anyone use Proton for cryptocurrency after experiencing these bugs? I think not.Otherwise, ProtonMail seems to function at the 4 of 5 star level.*As it appears, the current intentionally made "bug" is due to the Proton subsidy, simplelogin, which has a negative economy and an obsolete product. Simplelogin is given freely to Proton customers, but totally disregards Proton's contracts and allegedly privacy clauses in order to try to make and defraud its existing customer base, and "annexed" Proton customers into buying its product twice or more by claiming that 2 forward mail addresses constitute unspecified bulk abusive behavior.Proton should get rid of SimpleLogin as its business practices are clearly criminal, and its stated reason for leaving the USA for Switzerland is legal prosecution.
The support is incredibly slow or does not respond at all. I had to cancel my subscription within the 30day period because they cannot change the original name you registered with. First response it cannot be done. Then I wanted to cancel to then register with another name. It took 11 days to get it done! This is my first experience with proton and not a good one. If they fix the support, they could be amazing.
UPDATE - Please read Protons pathetic response and then see the original title. Despite my complaint clearly stating it concerned 1 single email, they are still referring to "spamming" and "bulk signups". So I told the truth and Proton pathetically and blatantly lied, they didn't even go to the effort to have it make basic sense. This is the lack of concern and respect it truly holds for users.Think about that before you hand over your money and then if you want to anyway, look at how many poor experiences there are trying and failing to get a refund.Regardless, let this be a lesson to all, Proton cannot be trusted and they will not learn, change or improve until people stop giving them their money.------------------------------------Proton states a single, 1 off email sent, to a government agency, that they were expecting, is the same as "bulk emails", "Bulk sign ups", "spamming", "third party service registers" & "subscription emails".Does that make sense to you? Because it doesn't to me.Among other things, Proton said "Our system flagged an unusual increase in third-party service registration emails" The fact - I sent one single solitary email not just one to a gov' agency, simply 1 in full total. Note also that my email had absolutely zero to do with any "third-party service" and or "registration".At no point has Proton simply accepted they were wrong and acknowledged what they actually did. The customer service response was repeatedly pitiful and my reasonable questions asked to Proton as a result have been ignored.Shame on Proton but also particularly on "Shaw" & "Vince", 2 key Proton staff responsible.Management either don't care or my escalation attempts were blocked by culpable staff.Proton have refused to even explain clearly and properly how anyone including myself is actually supposed to avoid this issue in the future or how it is I was somehow meant to know it might happen prior to it occurring.Are customers really asking too much to expect when Proton gets it wrong that they simply admit, accept and apologise. Look to improve their shortcomings rather then illogically deny reality.Does this sound like an honourable company you can trust?If it happened to you, would you trust them with your private information based only on them stating you should.A company that vehemently refuses to simply admit wrong and apologise is not one I'm sure I'd want to be relying on, based only on their PR regarding privacy values. When you need them most you may get a rude shock and find yourself all alone.The tickets numbers relevant are (3686466), (3824143) & (3850704)
I use email mostly, but I have a lot of emails overall. I am using 3 subaccounts, which I was able to create inside my profile. I moved to Proton Calendar, and it is fine.The main thing it is missing is an option to create tasks or reminders. I need to organize this myself, and it`d be very nice to have it inside the calendar app.I like that it is secure, and it is not Google. I don`t think there are so many alternatives to Google`s functionality overall, but this is a solid one.
I m Very, very disappointed to say the least!On Thursday last week I saw a message on my email from Admin that your password could not be changed for the next 48 hours but on Friday I could not get access to my email any longer because a person who hacked it changed the password. It's a shame till now I can't get access to email account and Aleksandar-Admin does nothing to resolve the problem... I m Fuming and extremely unhappy with the service!
The automatic system blocked the mail, the account with personal data, I want to delete them and then delete the mail itself, but they have not responded for a week. I asked them for read access to my mail, but still no response. I hardly used it half a year ago, the last time, I explained that I registered in the computer club and the system considered it as multi-accountingticket 367875936681413660839update to reply, 14.05.2025I explained that I registered a couple of accounts for myself and my wife or should I have bought her a separate computer to register? Attach proof of violation of one of what you wrote, spam, mass mailing, etc. I no longer want to use your service if I get blocked for it, and I want to get read access so that I can unlink my personal data and delete the account manually because I have 0 trust in you.and I didn't damage your reputation in any way, you just blocked me as some kind of fraudster, scammer, spammer. And as a result, just 2 accounts for my wife and me. We never sent a single message to this mail, see for yourself. blocking my email and not being able to log in and unlink my personal and payment data is complete nonsense and a scam
Due to the nature of my work, I frequently need to contact Proton for assistance—and their support team consistently delivers. They are always prompt, professional, and effective in resolving my queries.As an IT professional who regularly interacts with companies offering similar products and services, I can confidently say that Proton provides one of the best customer support experiences in the industry—if not the best. Their responsiveness and commitment to user satisfaction truly set them apart.I highly recommend Proton to anyone looking for reliable, privacy-focused email services backed by exceptional support.
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