Review Time
Emails aren't arriving. What's the point of an email service if it's not receiving emails? All incoming emails turn into emails from Proton - Automated Abuse Detection. They let you create an account for free and don't ask for a phone number or other information. But the email doesn't work properly. Maybe if I start paying them, everything will be fine, but why should I pay for features that are supposed to be free? I'll never use any Proton product again
Worst experience ever.
My account has been banned without any warning or without any explanation.
All my business documents and all my bank account are linked to this e-mail and i can't login.
The support team reply every 3/4 days with "Please be advised that your account was reported and suspended due to a series of violations done against our terms of service. We cannot allow our service to be misused, therefore we will be unable to assist with your request, meaning that the account will remain permanently disabled."
Never had any such bad experience. No-one is helpful to even allow me a temporary access to recover all my documents.
Ticked id 4416645
I bought this product on subscription knowing that I could cancel within a month and get my first payment back. I cancelled it within 40 minutes and wrote to customer service. It’s a week later and have received only a vague and late reply which didn’t referr to a refund even though this was clearly stated in my email . Still waiting for the money. Steer clear.
I am very surprised to see so many negative reviews. I am sure there were genuine reasons for them. I have been using Proton Mail for over 6 years with paid subscription, including other Proton applications, never had a single issue to complain about. Very satisfied with all the functionality and services.
In any case, i don't like put only one star but ..
Protonmail is the dumbest email service in the world
If two people access their email from the same IP address, both email address are automatically blocked and unusable.
You might say that's impossible, but yes, they're that stupid.
Not creating multiple email addresses from the same IP address would have been a good idea, but not allowing two different people to connect via the same IP address? You have to be seriously delusional, and profoundly so, if I may add.
How can such nonsensical behavior be used in a business ?
Some people at ProtonMail should be fired.
Not always the cheapest option for the services they provide, and some things definitely need to improve. But negativity aside, I've never had any issues with their customer service. They have been super helpful and friendly. And in a world where more and more personal information is available for anyone to see without your consent, the privacy first aproach of Proton is top-notch and a welcome change.Yes there isn't the integration like with Google but I know my data stays my data. Stop been the product and become the Customer
Recently made the switch to Proton Mail and Drive (partly to decouple from US-based Gmail and Outlook). So far so good. The system feels slick, fast, easy to manage. The free tier is very limited so upgraded so I can also use our family domain name. The apps are reasonable on iPhone (iPad less so). The only caveat on MacOS is you need to use the "Proton Bridge" app if you want to continue using Mail (or other email app) to work with the encryption. The Drive app works very well though. Only downside was a massive lack of e-mail and username availability, probably too late to the party. A few more domain extensions would help!
I purchased the Proton Pass Plus plan because it advertised secure document storage. Unfortunately this feature is hit or miss as I have found the product remains unreliable. While some documents load correctly, many others display as garbled text or trigger "document does not exist" errors, despite the document being present. I am reliant on secure documents and paid for the Plus plan to be able to use this feature. The software is still very poor quality and full of bugs. I only used it for 3 days and requested a refund, but it was refused just because I had been refunded for Proton Pass several months back when I tried it for the first time, only because they stated a 30 days money back guarantee if you’re unhappy with the product. Any exception to this has to be clearly stated on the advert and not buried in a T&C document, as that’s misleading. The product is not mature enough so I requested a refund. At the time I had to email several times in order to be finally refunded.I should have learnt my lesson, but this time I gave them the benefit of the doubt as they had advertised several additional new feature that I wanted to use, so I gave them a second shot as I genuinely wanted to use their product.The software simply does not work as intended. It’s as simple as that. I am not wasting my time with technical support and raising bug reports. The feature advertised has to work every time and should have been fully tested before releasing it to the public.Under merchant agreements with card issuers, there is an obligation to provide the service as described. Because the software does not function as marketed, I am entitled to a refund regardless of internal terms and conditions and I have proceeded with the chargeback process at a cost to Proton and my card provider will be refunding me.I will no longer be using or ever recommending your products or services again.
Unfortunately Proton Customer Service is repeatedly unable and/or unwilling to handle what should be basic enquiries.How long must a new user wait after signing up to Proton before they can receive an automated email without triggering an automated block of their account? And, how can users avoid being blocked in the first place?The problem:Users are being flagged for signing up for multiple subscriptions they simply have not signed up for, or having unusual email activity detected despite only sending or receiving a minimal number of emails, sometimes only one. This seems to only occur when an automated response is triggered whether it has anything to do with a subscription or not. The cause:An overly sensitive algorithm which is then compounded by a lack of common sense by staff that seem all too keen to hide behind the algorithm rather than look to assist and often wrongly demand personal information Proton should not be interested in, in exchange for unblocking the account.
What a shame they don't deliver. I was really hoping to support an EU-based, privacy-centric organisation.A litany of bugs across products and devices. The iOS app's notification count has been broken for months (no progress on the bug report), and the email list (in the iOS app) is absolutely useless displaying only the first few characters of the sender and subject. I have 78 identical rows for emails from GitHub, giving me no idea what they even are.And now, my own events are inexplicably disappearing from my calendar with no way to recover them.Customer service are similarly useless, often requesting information provided in the original report.A waste of €100.
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