Name: pullandbear.com
Telephone: 000000000
Rating: 1.1

YiaSi Sim Guest

sh@#t quality i bought a puffer but it was terrible looking it had arope to tighten it and when i t

sh@#t quality i bought a puffer but it was terrible looking it had arope to tighten it and when i tried to pull it it ripped of,its name has been asosciated with low qualiity and bad looking clothes ,dont even consider buying,i hope this brand closes

Date of experience: Feb 14, 2026

Tyrell Guest

3 weeks ago

The clothes look nice online, but the quality doesn’t match! I’ve had items lose shape and color aft

The clothes look nice online, but the quality doesn’t match! I’ve had items lose shape and color after just a few washes, which shouldn’t happen with fairly new clothes!

Date of experience: Feb 06, 2026

MrDfeat Guest

2 months ago

Very disappointing visit

I recently visited a branch and would give it zero stars if possible. The service was the worst I've experienced there. When I asked for help, the staff continued their previous tasks instead of assisting me. Their attitude suggested a lack of interest in their work, which is unprofessional. This seems to be a recurring issue based on many reviews. Customer service is crucial, and it’s important to train staff to prioritize customer care rather than relying solely on brand reputation. I am truly disappointed.

Date of experience: Dec 13, 2025

Sylvia Guest

2 months ago

Received the wrong jeans

I ordered a pair of blue jeans in size 16 but received white jeans in size 12 instead. The customer service via messaging was quite poor.

Date of experience: Dec 13, 2025

Claude Adams Guest

2 months ago

Difficult return process

I wanted to return an item but couldn’t due to incorrect details provided. I was unable to reach them by phone and had a frustratingly slow chat experience. This has been the worst customer service I've encountered.

Date of experience: Dec 13, 2025

Leslie Cooper Guest

2 months ago

Unhelpful and rude service

The service was poor and the staff was rude when I sought assistance during checkout, which left me feeling offended.

Date of experience: Dec 13, 2025

Frida Long Guest

2 months ago

Terrible service at the store

I visited a location and found the service to be incredibly disappointing. The staff member I approached for help ignored me to finish her own tasks. Her lack of engagement made it clear she didn’t enjoy her job. This unprofessional behavior seems to be a recurring theme in the company. Good service is vital for any business, and they need to improve training for their team to focus on customer care rather than just relying on their brand name. I am extremely disappointed.

Date of experience: Dec 13, 2025

Fairfox9563 Guest

2 months ago

Caution advised!

After reading numerous reviews, I am quite anxious about handling a return. I ordered two hoodies in different sizes, but one was clearly used and improperly packaged. I reached out via email and WhatsApp for assistance, but received incorrect return information and am now left waiting for an unknown courier to contact me. I never got an apology and have been misinformed throughout this process. I hope for a resolution soon.

Date of experience: Dec 12, 2025

Barb Guest

2 months ago

Missing item with no support

I ordered an item that supposedly arrived at the store, but it wasn’t available for pickup. The staff refused to assist me, and I found it impossible to contact customer service urgently. There were no phone numbers provided.

Date of experience: Dec 11, 2025

Lenny Guest

2 months ago

Disappointing customer experience

I am very dissatisfied with my shopping experience. I placed an order expecting delivery on a specific date, only to receive an email stating my order was lost. When I contacted customer service for a replacement, they issued a refund without my consent and claimed they couldn't replace the items because the refund was already processed. This situation was handled poorly, and I will not be ordering again.