pupring.com

3.5
3.5 Based on 41 reviews

At PupRing we design, create, and sell customized jewelry to pet owners! Since March of 2020, our signature "PupRing" is what started everything off by allowing customers to engrave their pets' names into a solid sterling silver ring and take their best f...

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Average Rating

3.5

/
5

41 Reviews

5 Star
60%
4 Star
2%
3 Star
4%
2 Star
2%
1 Star
32%

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Review Time

Ian Long
Received a fake tracking number

I ordered two necklaces and received a tracking number a week later that never updated, and it looks completely fabricated. I reached out to customer service, but their responses were neither helpful nor insightful. This feels like a total scam, and I will be disputing this. All the positive reviews seem suspiciously fake.

1
Date of experience: Dec 04, 2025
Gordon Butler
Wish I could give zero stars

Edit: Still no response after 72 hours and multiple emails. Avoid this service at all costs, especially if you need to cancel your order. They refuse to cooperate, even though their policy states, 'cancel within 24 hours for a full refund.' I placed an order and about 20 minutes later, I reconsidered. I reached out to cancel, and they replied before 5 AM asking why I wanted to cancel, then claimed they would contact the warehouse to ensure my order hadn't been processed yet. I responded with urgency, but by 8 PM, I hadn’t heard back. Their cancellation policy seems designed to prevent refunds. They appear determined to deny refunds, despite what their policy states. It's a terrible way to handle cancellations.

1
Date of experience: Dec 03, 2025
Cameron
Terrible customer support

I mistakenly ordered a necklace without customization as it didn’t upload properly. I thought it would be an easy fix to contact them to cancel. They responded once via email without any follow-up, so now I'm stuck with the first necklace. I've emailed them five times, but it seems to be an AI response system. This has been the worst online ordering experience I've ever had. I wouldn't recommend this service to anyone. UPDATE: I eventually got an update, but had to message their Instagram account; it might be easier to reach them that way.

2
Date of experience: Dec 03, 2025
Elmo S.
Fantastic birthday gift

This product was wonderful! It made my friend's birthday very special. The support team was incredibly helpful when I accidentally provided the wrong shipping address. They kept me informed throughout the entire process. I highly recommend this service.

5
Date of experience: Oct 30, 2025
myst_sshot30
Exceptional customer service

Even though I made a mistake with my order, they assisted me with everything and ensured I received what I needed. Their responses were quick and thorough. Their customer service is top-notch.

5
Date of experience: Oct 22, 2025
Eversley Bell
Absolutely adorable gift!

This is the cutest gift ever!

5
Date of experience: Oct 22, 2025
Devin Hughes
The product is outstanding

The product is outstanding! Thank you!

5
Date of experience: Oct 20, 2025
Nettie
Beautiful custom charm and necklace

They were fantastic when I ordered two of the same design, and one wasn't quite right. They quickly reworked the second charm. Communication was easy, and the issue was resolved promptly. This is my fourth charm order, and I love them all.

5
Date of experience: Oct 20, 2025
LF50
Gorgeous necklace

I ordered two custom pieces, one for each of my pets, and they turned out perfect. The detail in each piece is incredible; it feels like I’m carrying my pets with me everywhere. The craftsmanship and care are evident. They are beautiful, personal, and meaningful. The packaging was thoughtful, communication was excellent, and everything arrived as expected. I wear them daily, and people often ask where I got them. This service did a wonderful job creating something that celebrates the bond I have with my pets. I can't recommend them enough; these pieces mean the world to me.

5
Date of experience: Oct 20, 2025
Fritz Jolivain
Great service!

The team at pupring was super responsive and kept me updated throughout the entire process of my order. The jewelry was beautiful when it arrived and perfectly captures our pets.

5
Date of experience: Oct 18, 2025

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Business Details

  • At PupRing we design, create, and sell customized jewelry to pet owners! Since March of 2020, our signature "PupRing" is what started everything off by allowing customers to engrave their pets' names into a solid sterling silver ring and take their best friends everywhere they go.

    We have 15+ products that go from necklaces, rings, bracelets, earrings, keychains, pet ID tags, and more.
    See more

  • email support@pupring.com
  • language https://pupring.com

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