purefite.com

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1 Based on 38 reviews

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38 Reviews

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Cooper Parker
This is totally a scam and bogus lucky…

This is totally a scam and bogus lucky I paid with PayPal I'm protected against this kind of scam

1
Date of experience: Dec 28, 2024
Horace Taylor
This is a scam

This is a terrible scam and a complete waste of money. It takes nearly 2 months for you to receive your items. You cannot return them because you have to send them back to China at your own cost, which is three times what you paid for the items. They will not do anything to make up for sending you the wrong items (I ordered a black dress and a powder blue dress that looked nothing like it arrived instead ). Buyer beware! None of them resemble the photos on the website- the fabrics are extremely cheap and designs on the fabric are completely different from the photos. I spent $330 and have nothing to show for it.

1
Date of experience: Nov 20, 2024
Tyra Smith
Horrible quality

Horrible quality. If I saw this dress at TJ Maxx for $5 I would walk by. It’s that cheap. Said it was cotton. Zero cotton. All polyester. Said it’s made in the USA. ha! Tag says China. Of course. Return policy is a lie. They did not offer a refund or ship back. Only ‘10%’ off or 40% off next order. Like I would EVER order from them again!Girls do not buy anything off an Instagram ad. Lesson learned.

1
Date of experience: Nov 07, 2024
Wilf Adams
I would give 0 stars

I would give 0 stars. The dress was the completely wrong item, they hassled over email despite saying they have easy returns. They then said a 20% refund only and a coupon. Steer clear!

1
Date of experience: Oct 01, 2024
Romilda H.
Terrible customer service

Purefite claims easy returns when it is the opposite. They sent me the wrong dress. After I asked to return the dress, they offered me a percentage off and to just keep it. I didn’t want the dress because I don’t like it. I asked for the mailing label but they then told me that I would have to pay for an expensive label to return it!! Terrible customer service!! I also received the dress one month after I had ordered it - the website claims two weeks. The dress looks cheap and I will never ever wear it. It goes into the trash can.

1
Date of experience: Sep 02, 2024
Sharleen Ross
Would give zero stars if I could as…

Would give zero stars if I could as well. I was sent the wrong order (wrong size) and after 3 months of going back and forth with customer service the max offer I was given was 50% off something that they sent to me in error. Absolutely horrible. And…the refund has still not gone through. Complete scam.

1
Date of experience: Aug 27, 2024
Ed Wilson
SCAM Zero stars if I could

Zero stars if I could. They make you email to get a return label but none of the email addresses are functional. SCAM

1
Date of experience: Aug 23, 2024
Company is a scam from China

Placed order and part of the order was wrong. They would not process a full refund within the refund period. They originally offered me 10% refund off of a $173 order. When I refused that offer, they came back with other offers. I only ended up getting a $120 refund but took that instead of going through the hassle of filing complaint with my credit card.

1
Date of experience: May 22, 2024

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