Review Time
Excellent service and communication from start to finish - from salesperson to installers to customer support - great people to work with who really know how to give a great customer experience and I would highly recommend this company to everyone including friends and family. Thanks to all!
Jack McCoy was amazing! His explanation of everything was flawless! 1 1/2 years later I put an addition on my house and dealing with the removal was great the re installation process had a few hiccups but Kristie in customer service did right by me even after miscommunication. 5 stars day one and still 5 stars. I have friends who went elsewhere and regret it when I tell them about my experience with PLP
After reading through the past reviews for this company, unfortunately we will share our experience which does not mirror the other customers comments. Although our overall experience was very poor, this does not reflect all departments/individuals we dealt with through our solar installation process. Upon initial contact with a Purelight Light Power (PLP) salesman we found that the representative was not as knowledgeable on the installation process to include pricing. Once our final contract was signed we were forwarded to a team including Anthony Madrigal, Permit Coordinator, and Ashley Heimann, Scheduler. Both were slow to respond on any correspondence, we waited with no communications from this team so we contacted them and that would prompt the next step to occur in our project. The solar panel installation team was quick and responsive. The trenching team did a good job in trenching, however, in the backfill side while not supervised was poor as we are still experiencing sink holes throughout our property. The electrical team was the most knowledgeable team dealt with and professional. Our project was extended out due to poor coordination with our local electrical company and Purelight Power. This was not the Purelight Power electrical teams problem but instead the schedulers issue. Once the installation was completed and our local electrical company gave us Permission to Operate (PTO) our scheduler, Ashley Heimann and Permit Coordinator, Anthony Madrigal were not on the same page and delayed our “going on line.” After several calls to the customer service line, we finally had permission to connect our solar to the electrical grid and were still waiting for our final virtual meeting to install application on production on our phones and familiarize us with the app. After several calls to Cody at customer service, we were finally able to be connected with Gar who walked us through the online app and how to interpret the information available. Kudos or 5 star to Micheal who came out to our place for initial measurements from Spokane, Ivan and his team, Cody, and Gar. For the others we would rate 2 Star; hence the reason for the 2 star overall experience.
Kaleb arrived on time for our appointment and was kind and respectful. He spent 45 minutes with me running the numbers. In the end, he told me that I would only save $193.79/year. I expected him to try and sell me on solar, but to my surprise, he admitted that because they are limited in where they can put the solar panels on my home, it just didn’t make sense for me. I have never experienced such honesty and integrity in a business! If you’re considering solar, I highly recommend this company.
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Purelight Power is one of the nation's leading solar installation companies. We pride ourselves on our dedication to customer service and high-quality installs, two of our most important values.
In addition to solar installations, Purelight Power also offers solar batteries and roofing services.
Founded in 2019, our company now services Oregon, Montana, Kentucky, Washington, Iowa, Idaho, Minnesota, and Ohio. Despite this growth, we remain dedicated to putting our customers first.See more
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