purepawlabs.com

3.4
3.4 Based on 11 reviews

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Average Rating

3.4

/
5

11 Reviews

5 Star
46%
4 Star
23%
3 Star
0%
2 Star
0%
1 Star
31%

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Dora Adams
Unsatisfactory customer service experience

I wanted to order one bag, but they automatically subscribed me for monthly deliveries, sending two additional orders without permission. Despite my emails stating I did not authorize this, they continue to charge my card. I estimate I’ve spent over $400 on this. There’s no contact number, and I haven’t received any response to my emails, indicating poor management.

1
Date of experience: Nov 05, 2025
Hunter Kelly
Money-back guarantee not fulfilled

I made two purchases based on their advertised '60-Day Money Back Guarantee.' After trying the product with no results and noticing staining on my dog, I attempted to use the guarantee but was told it only applies to unused product. This feels misleading, and I’ve filed complaints with the BBB and FTC regarding their advertising practices.

1
Date of experience: Jul 23, 2025
pmatteo0396
Remarkable change in behavior

My dog used to scratch and lick constantly! After being on this product for 4 months, he has been scratch-free since week 2. While he occasionally licks himself now, it's much less frequent. I’m grateful for this product—my pup is so much happier now.

5
Date of experience: Jun 30, 2025

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