Review Time
Very disappointing experience. The estimated time provided was completely wrong, and there has been no proper support at all. Every time I follow up, I receive the same generic response “under process” without any real explanation or progress. It’s been over a month and a half now, and I still haven’t received any update or resolution.
Sadly the way the handle things have all earmarked for a scam:- money up front- months long process- rejection for arbitrary reasons that cannot be fulfilled- request to restart a new process and pay again without saying what needs to be done differently so setting it up to be rejected againSadly the government forces you in the UAE to work with them which correspondingly reflects on them.The only option is to pay over and over again submitting the identical documents until they decide they scammed you out of enough money to let you pass.
If I could give 0 stars, I would. I had an awful experience with Quadrabay. My Certificate of Recognition was over 9 weeks late, even with constant calls, emails, and chat follow-ups. My application was stuck in an IT glitch for over 5 weeks, and if a member at Quadrabay who is associated with the Ministry had cared to investigate, the process would have been fixed much sooner. Their chat, email, and even call replies are standard, typed-up, AI-style responses that do nothing to address the actual issue. The only way I was able to get my Certificate of Recognition was by going physically to the Ministry myself. Even though Quadrabay have a contact that sits at the Ministry, they still didn’t and couldn’t help me.To applicants stuck in this loop: Take your application number and all your details to the Ministry of Higher Education and Research. If you are in Dubai, speak to an incredible woman called Rania she fixed my problem in 24 hours (I can’t guarantee this for everyone’s case, but it will be addressed with speed with her).To applicants who have yet to apply, please don’t proceed with Quadrabay. If there’s an alternate your company allows, go with it!Cons Summary:• Certificate of Recognition delivered over 9 weeks late despite constant follow-ups• Application stuck in an IT glitch for over 5 weeks without action from Quadrabay• Responses are standard, typed-up, AI-style messages with no real resolution• Ineffective escalation despite having Ministry contact• Required me to personally visit the Ministry to get results• Refused to provide a refund, as their standard policy is 24 hours after application is submitted
⸻I applied for equivalency verification four months ago, but Quandrabay has not completed the process yet. Whenever I ask for an update, they always say the same thing — “Your application is still processing and in the final stage. We are trying to finish it as soon as possible.”I have sent them more than 50 emails, but I keep getting the same reply — that the quality check is ongoing with MOHESR. I don’t understand what kind of quality they are checking with MOHESR that is taking this long.During this time, I received a job offer, but I couldn’t join because Quandrabay did not finish the process. As a result, I lost the job. I don’t know what to do next.
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QB LLC is an industry-leading Background Screening and Verification Service Provider to Government and Semi-Government entities in the Middle East.
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