Review Time
Warning to all landlords: verify your gas certificates! They left sections incomplete, provided incorrect information, and misspelled names, rendering the documents useless in court. This hindered my ability to pursue a non-paying tenant under section 21, despite having paid fully for each certificate. It's unacceptable! When I requested corrections, it took nine different representatives 18 working days to address the issues. The area manager was unhelpful, even admitting to guessing the spelling of the tenant's name, which is not valid in court. Furthermore, when a reliable tenant had a leaking radiator, the call handler simply stated they had no one available since it was the weekend. Yet, they continued to charge me three subscription fees each month. I strongly advise against using this service; they cannot be relied upon to send qualified engineers. This review reflects the reality of my experience. Save your money and do not engage with this service.
The entire process went seamlessly from start to finish. The phone support was very helpful, and the plumber showed up on time, completing the task quickly. With 12 guests arriving for lunch, having a working kitchen sink was truly appreciated.
Once again, my boiler was only partially functioning with an F75 error appearing. I attempted to resolve the issue by adjusting the water pressure, bleeding the radiators, and manipulating the pressure valves. I sought a more reliable solution from the service provider, as I have a service plan with them on direct debit. They dispatched the same technician who spent two hours and left with the heating on full, suggesting it would help clear the air in the system. Upon returning home, I adjusted the heating and now I have no hot water. I find myself wishing I had just handled the repairs myself. What am I paying for each month? It's incredibly frustrating to pay for a service that feels inadequate.
Once again, my boiler was only partially functional, displaying an error code and requiring me to adjust the water pressure and bleed the radiators myself. I sought a more reliable solution from the service provider, as I have a service plan with them. They sent the same technician who spent two hours and left the heating on full, suggesting that it would resolve the air issue in the system. Upon returning home and adjusting the heating, I found I now had no hot water. I would have been better off handling the repairs myself. What am I paying for monthly? It's incredibly frustrating to pay for a service and receive such poor support.
I was a dedicated subscriber for years, but the service has deteriorated significantly. They reduced coverage by separating boiler and plumbing services, leaving heating issues out. When my radiators heated up with just hot water, their technicians misdiagnosed it as electrical, leading me to incur unnecessary costs for a control unit. An independent contractor confirmed it was a mechanical issue, which the service now refuses to cover. After numerous failed visits and incomplete jobs, they still declined to fix the issue. The last attempt at repair was merely adjusting valves, a solution that inspired no confidence. The changes to the contract, incompetence, and failure to honor commitments are disgraceful. They wasted my time, money, and patience—I'd advise anyone to avoid them.
This is my third review, and I'm still waiting for a leaking boiler to be repaired, which started leaking only after an engineer visit. The only technician they send is the one who broke a valve and left significant faults. The boiler's balloon was punctured, requiring me to re-pressurize it multiple times daily, yet he claimed everything was fine and departed. Another leaking radiator was dismissed as having no issue, with ridiculous claims about my pet causing the mess. Now, I’m left waiting over a week for repairs on a leaking boiler and a broken radiator, both caused by their technicians.
I scheduled a time slot for a repair concerning a valve issue. The plumber arrived on time, identified the problem, and informed me that the system was old and needed new parts. He accurately estimated the time required and had all the necessary components. The repair and adjustments were completed within the promised time frame. Everything is functioning well now, and I’m very pleased with the plumber's work.
Claim your business profile now and gain access to all features and respond to customer reviews.
When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.
