Review Time
I have been collaborating with the local branch of the agency. Moving to a different city made me anxious about leaving my home and only asset behind. Initially, I worked with one representative, and when she became busy, another took over without any issues. Both representatives showed outstanding communication skills and provided attentive support, especially when my financial situation changed. They offered timely and professional advice. The property was kept in excellent condition, and I was very pleased to receive detailed reports. I felt confident leaving my home in their capable hands. After 2.5 years, my ongoing experience has been overwhelmingly positive. I am sure I made the right choice in selecting this agency. Thank you for all your hard work for both landlords and tenants.
I have been collaborating with a local agency while I relocated to a different city for work, which made me anxious about being away from my home, my only asset. Initially, I worked with one representative, and when her workload increased, there was a smooth transition to another agent. Both have shown outstanding communication skills and provided attentive, supportive care, especially when my financial situation changed recently. They offered timely and professional advice. The property was kept in excellent condition, and I was truly impressed and relieved by the detailed reports. I felt confident leaving it in their skilled hands. After 2.5 years, my experience has been overwhelmingly positive. I am certain I made the right choice in selecting this agency and their team. Thank you for your excellent work for both landlords and tenants.
I do not recommend this agency if you plan to rent out your property. They allowed tenants to change without informing us about the new occupants and permitted additional people to move in without our knowledge. Their inspection reports were poorly conducted; for instance, they reported the kitchen floor as being in good condition, despite it deteriorating for nine months. Now we have to replace the entire floor, which they claimed was a design issue.
Caution: I had to terminate my contract due to a breach of authority. The agency allowed a third party to use my property as a storage unit without my consent or knowledge. When I raised my concerns, the director dismissed them, stating that they had done this with numerous properties.
The agent has gone above and beyond in assisting me with my rental. They provided immediate support on several occasions, and their prompt replies and friendly interactions made us feel valued as more than just tenants. I highly recommend this agency, particularly this agent, for their professionalism and attentiveness.
While driving in the city, a vehicle branded with the agency's name dangerously cut in front of me. After I honked to alert the driver, I was shocked to receive an obscene gesture in return. This was an extremely unprofessional first impression, especially since I had never interacted with this agency before.
Steer clear of this agency. The local branch misrepresents your rental payments. Always set up auto payments because they will claim you missed a payment from months ago. I have documentation to back this up. They also made it extremely difficult for us to retrieve our bond. My patience is running thin, and I am tempted to confront them directly.
I have had a highly disappointing experience as a tenant with this agency. Recently, there were two incidents of unauthorized access to my rental. The last occurrence was during a private work meeting when staff entered my home without permission, arriving well before the scheduled viewing. This was disruptive and unprofessional, violating my rights as a tenant. I was also told in my home that they wanted to help me move out earlier than my lease allowed, which felt coercive. There seems to be a pattern of disregard for tenant rights and inadequate communication.
After renting a property managed by this agency for several years, a new agent took over and conducted one inspection. Soon after, I received a lengthy breach notice and was given 90 days to vacate. Despite being a single parent with health issues, I maintained the property well. It has taken months to address maintenance issues. The management seems entirely unconcerned about the welfare of tenants and their families. I urge everyone to consider this a warning before renting through this agency.
I am addressing ongoing issues with tenants managed by this agency. We have lodged multiple complaints about their parking habits, which have caused significant inconvenience. Despite informing the agency, no effective action has been taken. The situation escalated when I was confronted aggressively by a tenant. I have reported this to the police and am filing a formal complaint regarding the agency's lack of action. It seems better communication from the agency could have prevented this issue.
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