ra.co

4.2
4.2 Based on 41 reviews

A platform to discover electronic music, artists and events. RA was founded out of a passion for electronic music. Our platform, which started in 2001, helps people discover music, artists and events....

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Average Rating

4.2

/
5

41 Reviews

5 Star
79%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
17%

All Reviews

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Review Time

Dina Wilson
RA Support was excellent at handling a refund when I got hurt last minute this weekend at work and c

RA Support was excellent at handling a refund when I got hurt last minute this weekend at work and couldn’t attend the show. They were fast, efficient and very friendly and made me feel taken care of in a hard situation. I love RA and will continue to support them as they support the artists and the community as a whole. Thank you for taking care of me RA support. You guys are the best! See you on the dance floor…in a little while. Hahaha

5
Date of experience: Jan 19, 2026
Very disappointing experience

Very disappointing experience. The registration process is fundamentally flawed: mandatory sign-up, separate User ID and email, inability to view a password, no confirmation of registration, and password reset emails that never arrive. I attempted both on mobile and desktop but still couldn’t log in or purchase a ticket. I wasted an excessive amount of time for no outcome. If a ticketing platform cannot handle basic registration, it should reconsider its business in ticket sales.

1
Date of experience: Dec 29, 2025
Mabel Wilson
Service was extremely disappointing

Service was extremely disappointing. The registration system is fundamentally broken: mandatory sign-up, separate User ID and email, no option to view a password, lack of registration confirmation, and password reset emails that never arrive. I tried on both mobile and desktop but was unable to log in or purchase a ticket. I wasted an excessive amount of time for no outcome. If a ticketing platform can't manage basic registration, it should reconsider its business in ticket sales.

1
Date of experience: Dec 29, 2025
Ethan Walker
The support team was very helpful

The support team was very helpful and provided a solid solution to the issue I faced with my ticket.

5
Date of experience: Dec 23, 2025
martinflor
The support team has been fantastic

The support team has been nothing short of fantastic and efficient in responding to inquiries about artist pages and profiles. Whenever I emailed them, I received a reply the same day, demonstrating their efficiency in addressing user concerns. Kudos to the team!

5
Date of experience: Dec 19, 2025
Wilhelm Hughes
Quick assistance with my ticket issue

I encountered a problem with my ticket, but they assisted me promptly. Thank you very much!

5
Date of experience: Dec 18, 2025
Hedworth Foster
Fast and thorough response

Fast and thorough response to understand my situation. Thank you!

5
Date of experience: Dec 17, 2025
Barry
Website performance is lacking

The events themselves are enjoyable, but the website experience is severely lacking. It frequently crashes when trying to enter competitions, like the War Shield for Houghton 26. Securing resale tickets is also nearly impossible, as the current system cannot handle the web traffic and consistently fails. They urgently need to invest in server infrastructure. This is not a minor issue; it is a recurring problem affecting users that needs immediate attention.

2
Date of experience: Dec 16, 2025
Keith Bell
Refund process was smooth

I bought a ticket for a party but later found another event that interested me more. I ended up purchasing two tickets for the same day. I requested a refund for one ticket, and they processed it with a minimal fee, despite refunds typically not being allowed. Thanks to the support agents who resolved my case!

5
Date of experience: Dec 15, 2025
Lana Wilson
Great support experience

Great support experience. They responded quickly and provided a fair resolution.

5
Date of experience: Dec 11, 2025

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Business Details

  • A platform to discover electronic music, artists and events. RA was founded out of a passion for electronic music. Our platform, which started in 2001, helps people discover music, artists and events.

  • email ticketsupport@ra.co
  • language https://ra.co

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