Review Time
RA Support was excellent at handling a refund when I got hurt last minute this weekend at work and couldn’t attend the show. They were fast, efficient and very friendly and made me feel taken care of in a hard situation. I love RA and will continue to support them as they support the artists and the community as a whole. Thank you for taking care of me RA support. You guys are the best! See you on the dance floor…in a little while. Hahaha
Very disappointing experience. The registration process is fundamentally flawed: mandatory sign-up, separate User ID and email, inability to view a password, no confirmation of registration, and password reset emails that never arrive. I attempted both on mobile and desktop but still couldn’t log in or purchase a ticket. I wasted an excessive amount of time for no outcome. If a ticketing platform cannot handle basic registration, it should reconsider its business in ticket sales.
Service was extremely disappointing. The registration system is fundamentally broken: mandatory sign-up, separate User ID and email, no option to view a password, lack of registration confirmation, and password reset emails that never arrive. I tried on both mobile and desktop but was unable to log in or purchase a ticket. I wasted an excessive amount of time for no outcome. If a ticketing platform can't manage basic registration, it should reconsider its business in ticket sales.
The support team has been nothing short of fantastic and efficient in responding to inquiries about artist pages and profiles. Whenever I emailed them, I received a reply the same day, demonstrating their efficiency in addressing user concerns. Kudos to the team!
The events themselves are enjoyable, but the website experience is severely lacking. It frequently crashes when trying to enter competitions, like the War Shield for Houghton 26. Securing resale tickets is also nearly impossible, as the current system cannot handle the web traffic and consistently fails. They urgently need to invest in server infrastructure. This is not a minor issue; it is a recurring problem affecting users that needs immediate attention.
I bought a ticket for a party but later found another event that interested me more. I ended up purchasing two tickets for the same day. I requested a refund for one ticket, and they processed it with a minimal fee, despite refunds typically not being allowed. Thanks to the support agents who resolved my case!
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A platform to discover electronic music, artists and events. RA was founded out of a passion for electronic music. Our platform, which started in 2001, helps people discover music, artists and events.
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