Name: rab.equipment
Telephone: 000000000
Rating: 3.2

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AK Guest

2 years ago

Poor quality and support

I spent around £350 on a Valiance jacket from Rab. It was quite a good warm jacket but within two years it had lost all warmth in the shoulders. It also had a slight rip around 1/2" long in the back. I had taped the rip up so I knew there had been no escape of down.I sent it back to them expecting them to clean, fluff, and "service" it as advertised. Unfortunately, they sent me an email telling me it was "irrepairable" due to internal damage! They said" several of the baffles on the rear of the item are no longer bonded". I was astonished and asked if this was normal in a jacket that had seen only a couple of seasons use. They tried to explain this by claiming it must have had heat damage, stating: " it may be that it has been exposed to heat at some point here which has deboned the glue. This can occur on this construction if the jacket is exposed to prolonged excessive heat, for example, being tumble dried on too higher heat. " There is no way this could have been the case. I took really good care of that jacket and the only thing I did wrong was to catch it on a rosebush hence the small rip. They gave me a "goodwill" 25% discount voucher for my next purchase from their website. As this was only from their site and their jackets can be discounted in other stores it's not really anything at all. There won't be another Rab purchase by me. I was really disappointed in this brand as it was extremely poor value for money so I would recommend you avoid.

Date of experience: Jan 21, 2024

amothefyre1336 Guest

2 years ago

Brilliant repair service

An accidental tear in my Rab down jacket needed repair. I contacted the service centre and within a fortnight I had my jacket back, expertly patched, at a cost of £23 (including postage and return). Good value, good service and environmentally beneficial.The jacket will be good for many more years!