Review Time
Good quality clothes and perfect size match. Customer service replies just on time. Only reason for not giving 5 stars is that their tracking system is not in sync with the courier, for example on Rab system will show parcel delivered when the courier has not delivered and instead emailed saying that they will deliver to a collection point.
Wow! Absolutely made up, I sent my 6 year old axion down jacket for the wash service, it returned today and it feels and looks like a new jacket! They even replaced both of my broken zippers.And it was returned within the quoted time.Much better results than I was expecting, highly recommend for all of your precious rab gear!
Outstanding customer support. My 15 year old Lowe Alpine Appalachian backpack had torn straps which made it unusable. I contacted them and they immediately offered to replace the straps. So, if you are looking for a trusty seller of backpacks and mountaineering equipemnt, this is it!
I hate washing these down jackets as they are so heavy when wet. I followed the instructions only to have the stitching collapse :-( I contacted RAB Service and returned it for inspection. They offered to replace it and even upgraded it when the original colour was not available.Perfect - 5* all the way.
I have emailed rab repair SEVERAL times asking for a quote to repair a couple of their items as they don’t seem to have a category for this on their website.I just want to organise a repair which I’m happy to pay but feel this straight forward request is impossible!! They insist I provide proof of purchase but they aren’t in warranty and haven’t got any.I just want to sort out a repair!! Any ideas ?
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Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.
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