Review Time
Wouldn't recommend the wash service. Some of the labelling had peeled off and the left arm felt like there was no insulated down left in it. I mentioned this to customers services, which I must add were very responsive but all they sent me was a video of how to try and 'puff it up'...isn't that their job! Hasn't worked anyway and wish I had never sent it in.
Purchased a brand new Alpine Microlight down jacket at Christmas and over the last few months the stichting is slowly coming apart and feathers on all clothing, retailer said its been 1 month+ so they cant take it back and to contacy Rab as its a manufacturing defect. Contacted Rab customer support sent pictures and advised such leakage is normal initially, despite having told them iv worn it for a few months and having owned 4 Rab down jackets i know this level of feathers coming out after 3 months is not normal!! Wouldnt recommend any more Rab jackets. For £100+ there are many better quality jacksys
Sent a jacket to Rab for a repair. It was returned with a poor finish (undone seams, uncut fabric strands). After complaining and providing photos to them they offered to take it back and fix it. I didn't want to be out of a jacket for weeks again so I requested a refund for the repair which they agreed to.Weeks later I noticed I haven't received the refund so I enquired this.They responded to say their system doesn't allow them to refund given the time between the repair and complaint and I should send the jacket back. Yes in this day and age they're trying their luck with "the computer says no". A refund can always be processed. It might take a bit more effort sure. They then went onto do a U-turn and say they can't determine the issues fully from the photos.To summarise:- Rab didn't repair the clothing adequately- Received photo evidence and confirmed there's an issue with their work- Agreed to refund the cost for repair and confirm the monies will be with me in a few days- Weeks later after chasing them they rescind their offer to refund and want the jacket back
This review is about Rab Wash – Rab's cleaning service.I do NOT recommend using Rab Wash AT ALL: it took them 6+ weeks to send my down jacket back whereas it takes my local dry cleaner's (Johnson's) 1 day to do exactly the same service and for the same cost. That is FOURTY-TWO times SLOWER. I regret sending it to them and never will again. Their customer service is also poor: they can't respond to emails at all and knowing what's going on is very difficult unless you phone. Why so many people send their clothing back to them to wash I do not understand.
I bought the RAB Women's Xenair Alpine Light Insulated Jacket which is €220 in the end of January 2024 for a skiing vacation after having been recommended RAB from one of my good (arctic) outdoor friends. After having used it 10 days on ski and 4 days commuting at home all the letters in the logo inside the jacket have fallen off and the letters in the logo on the outside of the jacket have started to become loose just as there has come a tear in the jacket around the hem on the outside of the jacket.I wrote to the RAB support team to get some help but was told that I could send the jacket in and pay for it myself for it to be repaired. I am super disappointed of the quality of the €220 jacket - I had honestly expected it to last more than 2 (!!!) weeks of use underneath a shell jacket - and the costumer service at RAB. It is for sure both the first and last time I will buy from this brand. I really do not recommend buying RAB equipment unless you want to spend money on expensive gear that do not last more than 2 weeks!! RAB proclaims to be "top of the market", but if that is true I really do not want to buy equipment from anyone at the bottom..
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Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.
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