Review Time
I am so very disgusted with this company. I sent a repair off in January and was contacted a few days ago (March!) asking if I was happy with the colour of the material - it was a totally different colour. Apparently they don’t keep older colours - I bought my gilet two years ago. I don’t class that as old. I have quite a few Rab items but I will never buy them again due to the lack of support. They didn’t care that I’d bought their product for £80 and couldn’t get it repaired. I will be taking this further. Shame on you Rab
Rab cindr come apart at the seams. Shop refused to do anything other than send it back even though it was 12 weeks old and cost£240. Contacted RAB who said because they are saving the planet they repair stuff to save resources. Send it to them who ended up replacing it. They are so concerned about the environment it came in a plastic bag, you know the plastic bags are are destroying the earth. Poor quality terrible customer service and they threw on a condescending patronising attitude just to complete the package.
I bought a Rab down jacket about 3 years ago and the zip stopped working properly after 2 years. I sent the jacket in and they replaced the zip slider. 11 months later the new zip slider fell off. I contacted Rab customer service who told me to send in an email with pictures. I then had no response for almost a week despite a call and 3 chasing emails. Eventually I got an email saying I need to pay for a new zip despite the fact they replaced the zip slider which fell off.Very disappointed - poor service and not standing behind d their repairs. I will buy a North Face jacket instead
I have quite a few bits of Rab clothing and just bought a second Superflux hoodie (grid fleece technical top) - old one had a hole in it which is to be expected after several years.The new one same name and part number has been changed to a brushed fleece. I asked Rab who said they constantly “improve” products. This is a major change from a technical topwhich regulates warmth to a cheaper warmer top.Rab is putting prices up and quality and features down whilst calling it the same thing. I will be buying other brands from now on.
Just OK…Messaged RAB about non delivery.A guy called I am not allowed to say his name)... replied ..."ye, technical issue". There is never ever ever a technical issue taking the money. So thats ok then. When will so called customer service departments (which seems to be only one person) begin to learn that we are their bread and butter. Is this company going the same way as Rohan??Incidentally it is prohibited to name members of staff. Amazingly if you check the positive reviews, lo and behold they are littered with the christian names of those who are in favour. It is beginning to appear that Rab are vetting unhelpful complaints and concocting reasons to stop them being published.I think Rab are on a slippery slope here.
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Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.
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