Review Time
The representatives of Rainbow International of Spring and their subcontractors FRSTeam are monsters in my opinion! June 2023, they came to my home. Allstate said they are vetted. Hector and his wife Jessica, told me that anything they use or take will be written off as damaged and I must report it on my claim with Allstate. This is stealing! I reported this to my claim agent and he told me to report to police. I did. Later, he told me that he let Rainbow know I made a report. Hector and Jessica got angry with me. My agent told me I had to let them finish. Hector said that I would be lucky if I got anything back. Well, they made that true! Most of my possessions are with them. Hector told me on the day of delivery of my few belongings that I can complain and nobody is going to listen to me, nobody cares. These thieves need to be prosecuted! They took a lot of pictures in June 2023, they sent little information about what they took to Allstate. Allstate doesn't care!
The representatives of Rainbow International of Spring and their subcontractors FRSTeam are monsters in my opinion! June 2023, they came to my home. Allstate said they are vetted. Hector and his wife Jessica, told me that anything they use or take will be written off as damaged and I must report it on my claim with Allstate. This is stealing! I reported this to my claim agent and he told me to report to police. I did. Later, he told me that he let Rainbow know I made a report. Hector and Jessica got angry with me. My agent told me I had to let them finish. Hector said that I would be lucky if I got anything back. Well, they made that true! Most of my possessions are with them. Hector told me on the day of delivery of my few belongings that I can complain and nobody is going to listen to me, nobody cares. These thieves need to be prosecuted! They took a lot of pictures in June 2023, they sent little information about what they took to Allstate. Allstate doesn't care!
Rainbow International is a franchise. Like all franchise's, management/ownership varies, as does customer service. So if you are looking for reviews, this is not the best platform as to come to a conclusion. Our General Manger has impeccable references from Homeowners, Insurance Industry Professionals as well as commercial. Please reach out to the individual franchise in your area to look for a review and remembered someone can write whatever they like, true or otherwise. Ask for references.
Rainbow International is a franchise. Like all franchise's, management/ownership varies, as does customer service. So if you are looking for reviews, this is not the best platform as to come to a conclusion. Our General Manger has impeccable references from Homeowners, Insurance Industry Professionals as well as commercial. Please reach out to the individual franchise in your area to look for a review and remembered someone can write whatever they like, true or otherwise. Ask for references.
WARNING!!!!!!! DO NOT HIRE THIS COMPANY!!!!!! WARNING!!!!! DO NOT HIRE THIS COMPANY!!!!!! I AM CURRENTLY LOOKING FOR A LAWYER WHO WILL ASSIST ME IN SUING THEM!!!! IF I CAN'T OBTAIN ONE, I WILL GO IT ALONE!!!!! Details to follow but let me first say that after speaking with Daniel, the Vice President, regarding the nightmare that I went through with his company, he asked how the company could make things right with me. I advised him to speak to the owner and find out how the owner wanted to make things right with me. Unfortunately, he must have gotten legal advice to not make things right because now he says too bad so sad for me. Well, Daniel, like I told you, I will BLOW YOUR COMPANY UP on the internet. You may not be willing to make things right financially, but in the long run it will cost your company!!!!!!My house had a flood in December which cost me $85,000 to Rainbow. After a long 5 months of living in a hotel, waiting for the job to be completed, in May RAINBOW CAUSED A SECOND FLOOD in my house and charged me an additional $11,000 for it. When they FINALLY COMPLETED the job in July, this is one of the end results....A PIPE FOR THE SINK THAT IS NOT COMPLETE WHICH ALMOST CAUSED A THIRD FLOOD!!!!!!!! HOW IS IT THAT A MINIMUM-WAGE PAID MAID CAN SEE THAT A PIPE IS MISSING BUT NOT RAINBOW WHO WAS PAID ALMOST $100,000?????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I have been ANGRY dealing with this company for SIX MONTHS and now it continues!!!!! Wait until I catch my breath and tell you about the quality of their other work and performance!!!!They have great reviews BUT DON'T IGNORE A LEGITIMATE WARNING AND FIND YOURSELF IN MY SHOES!!!!!!!!UPDATE:Well, I WARNED Mr. Franchise Owner of the Year that I would do this if he didn’t MAKE THINGS RIGHT, so here goes! My husband received a voicemail message from John Wheeler at Rainbow this morning requesting that he return the call. Since I am the one who has been dealing with THIS NIGHTMARE, I told my husband that I would call John back. I called and left a message for John stating that my husband wouldn’t be calling him and requesting that he call me instead. The name John Wheeler meant nothing to me because I hadn’t been dealing with him. Hoping that John was someone of IMPORTANCE who was calling to MAKE THINGS RIGHT, I called the company and asked the receptionist what position John Wheeler held. She didn’t know. So, naturally, my next step was to Google John Wheeler Rainbow Restoration. And LOOKY HERE!!!! HE’S THE OWNER. Not just the owner, but 2023 Rainbow Restoration Franchise Owner of the Year: John Wheeler!!!!!! After obtaining this tidbit of information, I waited ANXIOUSLY for Mr. Franchise Owner of the Year to call me back. I waited. And I waited! AND I WAITED!!!! Tired of waiting, but most of all LOSING HOPE for a FAIR RESOLUTION TO MY NIGHTMARE WITH RAINBOW, I called again. And left another message. This time I was clear: I hope the call is to make things right or I would be “a dog with a bone”. COINCIDENTALLY, he “didn’t hear that message” but called IMMEDIATELY AFTER I LEFT IT. Being to the point, I asked him for the purpose of his call to my husband. He wanted to know where his money was!!!!!! OMG!!!! I didn’t know if I should LMAO or SCREAM!!!!! First of all, we have been sending all monies as soon as it is received from the insurance company. Second of all, given that monies have been sent CONSISTANTLY and we have been working pleasantly with Gina, the girl YOU HIRED TO HANDLE ACCOUNTS RECEIVABLES, on a continuous basis, WHY ARE YOU, THE OWNER, COINCIDENTALLY CALLING AFTER I HAVE POSTED NEGATIVE REVIEWS????!!!!! As I assured you, Mr. Franchise Owner of the Year, we will pay you in full REGARDLESS OF WHAT YOU HAVE COST US but I WILL CONTINUE TO POST MY NEGATIVE REVIEWS UNTIL YOU MAKE IT RIGHT!!!!!
WARNING!!!!!!! DO NOT HIRE THIS COMPANY!!!!!! WARNING!!!!! DO NOT HIRE THIS COMPANY!!!!!! I AM CURRENTLY LOOKING FOR A LAWYER WHO WILL ASSIST ME IN SUING THEM!!!! IF I CAN'T OBTAIN ONE, I WILL GO IT ALONE!!!!! Details to follow but let me first say that after speaking with Daniel, the Vice President, regarding the nightmare that I went through with his company, he asked how the company could make things right with me. I advised him to speak to the owner and find out how the owner wanted to make things right with me. Unfortunately, he must have gotten legal advice to not make things right because now he says too bad so sad for me. Well, Daniel, like I told you, I will BLOW YOUR COMPANY UP on the internet. You may not be willing to make things right financially, but in the long run it will cost your company!!!!!!My house had a flood in December which cost me $85,000 to Rainbow. After a long 5 months of living in a hotel, waiting for the job to be completed, in May RAINBOW CAUSED A SECOND FLOOD in my house and charged me an additional $11,000 for it. When they FINALLY COMPLETED the job in July, this is one of the end results....A PIPE FOR THE SINK THAT IS NOT COMPLETE WHICH ALMOST CAUSED A THIRD FLOOD!!!!!!!! HOW IS IT THAT A MINIMUM-WAGE PAID MAID CAN SEE THAT A PIPE IS MISSING BUT NOT RAINBOW WHO WAS PAID ALMOST $100,000?????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I have been ANGRY dealing with this company for SIX MONTHS and now it continues!!!!! Wait until I catch my breath and tell you about the quality of their other work and performance!!!!They have great reviews BUT DON'T IGNORE A LEGITIMATE WARNING AND FIND YOURSELF IN MY SHOES!!!!!!!!UPDATE:Well, I WARNED Mr. Franchise Owner of the Year that I would do this if he didn’t MAKE THINGS RIGHT, so here goes! My husband received a voicemail message from John Wheeler at Rainbow this morning requesting that he return the call. Since I am the one who has been dealing with THIS NIGHTMARE, I told my husband that I would call John back. I called and left a message for John stating that my husband wouldn’t be calling him and requesting that he call me instead. The name John Wheeler meant nothing to me because I hadn’t been dealing with him. Hoping that John was someone of IMPORTANCE who was calling to MAKE THINGS RIGHT, I called the company and asked the receptionist what position John Wheeler held. She didn’t know. So, naturally, my next step was to Google John Wheeler Rainbow Restoration. And LOOKY HERE!!!! HE’S THE OWNER. Not just the owner, but 2023 Rainbow Restoration Franchise Owner of the Year: John Wheeler!!!!!! After obtaining this tidbit of information, I waited ANXIOUSLY for Mr. Franchise Owner of the Year to call me back. I waited. And I waited! AND I WAITED!!!! Tired of waiting, but most of all LOSING HOPE for a FAIR RESOLUTION TO MY NIGHTMARE WITH RAINBOW, I called again. And left another message. This time I was clear: I hope the call is to make things right or I would be “a dog with a bone”. COINCIDENTALLY, he “didn’t hear that message” but called IMMEDIATELY AFTER I LEFT IT. Being to the point, I asked him for the purpose of his call to my husband. He wanted to know where his money was!!!!!! OMG!!!! I didn’t know if I should LMAO or SCREAM!!!!! First of all, we have been sending all monies as soon as it is received from the insurance company. Second of all, given that monies have been sent CONSISTANTLY and we have been working pleasantly with Gina, the girl YOU HIRED TO HANDLE ACCOUNTS RECEIVABLES, on a continuous basis, WHY ARE YOU, THE OWNER, COINCIDENTALLY CALLING AFTER I HAVE POSTED NEGATIVE REVIEWS????!!!!! As I assured you, Mr. Franchise Owner of the Year, we will pay you in full REGARDLESS OF WHAT YOU HAVE COST US but I WILL CONTINUE TO POST MY NEGATIVE REVIEWS UNTIL YOU MAKE IT RIGHT!!!!!
Water leaks. Broken tile. Bad flooring that needs to be all redone. Made to move back into an incomplete project that’s still not done. The crook put a mechanics lien on my home because he hasn’t been paid for an incomplete project. His illegals that put the roof on thought it would be good idea to shovel shingles onto the boat in the middle of winter and then jump on top of it and broom them off, destroyed tarp. Closet doors. Electrical problems. I don’t have enough time for the rest. DO NOT HIRE THIS GUY. He’s a crook.
Water leaks. Broken tile. Bad flooring that needs to be all redone. Made to move back into an incomplete project that’s still not done. The crook put a mechanics lien on my home because he hasn’t been paid for an incomplete project. His illegals that put the roof on thought it would be good idea to shovel shingles onto the boat in the middle of winter and then jump on top of it and broom them off, destroyed tarp. Closet doors. Electrical problems. I don’t have enough time for the rest. DO NOT HIRE THIS GUY. He’s a crook.
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