Review Time
Avoid this company at all costs. They are not a restoration company, they just hire neck-down contractors to do their work. They do not restore anything, they just sell you a bill of goods. Good money spent on quality materials, just to have unqualified workers come and install it. They de-valued my house! Now it's all getting ripped out and redone by a real restoration contractor.
If I could give this rating zero stars, I would. Rainbow restoration has been nothing but problems throughout our entire job. There would have been even more mistakes than there already was if we hadn’t been stopping by our house every single day. Some days, they worked for two hours, sometimes five, sometimes weeks in between anyone showing up would go by. Multiple personal belongings of ours were damaged, broken or lost. Dave was constantly rude and argumentative about any issues. After being out of our house for over five months, the job should be done correctly, right?? They told us that our job was complete and we asked for a walk through. When the walk through was done and multiple issues were pointed out, we were promised they would be fixed in time for us to move back in by the deadline. Two days later, they still hadn’t shown up to work and then told us that they will not complete our job until they were paid the balance of our project. We withheld that money and let them know that once the work was completed correctly, we would pay in full. They are now refusing to finish their work or address any issues they’ve caused. Thumbs down for rainblow.
The work got done on a townhome we had. We paid them. Now 9 months plus later they try and charge me more money. All along my spider sense told me not to trust this company. How are they able to try and charge me more money 9 months later. Horrid and utter rip off. Stay far away folks.
Avoid this company at all costs. They are not a restoration company, they just hire neck-down contractors to do their work. They do not restore anything, they just sell you a bill of goods. Good money spent on quality materials, just to have unqualified workers come and install it. They de-valued my house! Now it's all getting ripped out and redone by a real restoration contractor.
My insurance company Allstate chose rainbow restoration for me. It has been the most traumatic horrifying experience having them throw my items around break things, leave pee and mess on my toilet seat, the disrespect for my personal property is unacceptable. I had been in my house for 30 years with a lot of things such as pictures,children's memories, and 30 years plus of collectibles. They only take glass items and furniture. Another company is supposed to come and get textiles. Well the textiles are thrown in trash bags that I now have to go through to find the pictures and textiles that I would like to keep. If I could review with a minus 10 I would. I'm already under stress from the situation. Rainbow restoration has added to my stress level. They need to have some training on how to be respectful for people's personal properties. I could go on and on but I will stop because too much has happened to record it all. One more thing is 2 days into the restoration I was nagged so much to give a review from the girl heading up the team that I gave a good review. After I gave that good review things went downhill from there. I should have never given in to her insisting that I give a review two days in when they didn't even finish the job. And they did a sloppy and disrespectful job.done.
I had a pipe leak in my guest bathroom in 2021, Rainbow handled the gutting and remodeling of that bathroom. Everything looked good to me but you don’t know what you don’t know. Now 4 years later there was another leak. Plumber confirmed that it was not a pipe but water leaking through the shower wall. I have to have the entire tub/shower surround redone. Between the plumber and the tile company I am out $6000 to have it redone. Nothing was done right by Rainbow. The backer board was installed incorrectly and there were gaps and no moisture barrier was installed. The new 2x4s that Rainbow put in are with mold as was all of the insulation in the wall. They grouted where there should have caulked like where the tub meets the tile. Grout popping off too. Sad thing is they were on the preferred contractor list with my insurance company.
We are 6 months into a 2 month project. They are dishonest and do not care about your house. They ruined flooring flooded the kitchen cut cords to lighting drilled extra holes in my cabinet because they aren't even good enough to put handles on a cabinet !! This company should be ran out of business Talk about unethical !!
I needed to have a professional do mold remediation (in Clifton Park, in Upstate NY) when I found Black Mold was imbedded in Sheetrock under a tankless hot water heater which I didn't know had a very small leak. I called Rainbow International since their website indicates they are certified and licensed in Mold Remediation. Rainbow (Albany NY) came in, told me the Black Mold they saw in the Sheetrock would require cutting out that section of the wall, and they could in fact eliminate the mold problem. They charge $2500 to cut away about 10 sqr ft of wall(&fix repaint), spray antifungal into the wall and rug around it(didn't even cut away rug to just check under it). Thinking they solved the mold problem as they promised, I stopped running ultraviolet light (contain mold growth/spread). After that I became extremely sick, and had to go to family's place in NYC;where a doctor found he needed to prescribe 3 antibiotics and warn continuation of a problem might require hospital intervention. After getting sick, I called Rainbow. They acknowledged that the illness could've been from continued mold problem, but then blamed this on my "having a lot of things" (I took out of the walk-in closet when I first found the mold)! As the later Mold Inspector said, their job under NY Law was to have a full inspection done BEFORE starting the estimate & work; if for nothing else to professionally determine the extent and details in the Mold Remediation work needed to have the work successfully completed in a thorough manner (that wouldn't leave the issue outstanding afterwards). Rainbow (2 weeks ago) said they would call me back about any next steps they could possibly take to fully solve the problem; I still haven't heard from them after I sent them the Mold Inspector's report along with the "Air Analysis" sent from a laboratory that examined the air samples from the apartment (containing the mold they were hired to remediate)!! Di not hire this company. My understanding this isn't up to minimum standards required by NY Law for licensed individuals.
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Full service restoration services from water, fire, smoke, odor damage.
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