Review Time
Rainbow Int'l of Lewisville is not the answer! One painter used latex paint over enamel in the master closet and master bathroom, which created a very big problem for the carpet layers who came in and brought it to my attention that no matter how careful they were it was scuffed and peeling. That's when I looked at the paint cans and realized why it was peeling, they had used the wrong paint. In another bathroom, the same painter failed to remove fixtures or tape off the cabinet & tile areas before painting the walls, so there was paint all over the tile trim, cabinet, fixtures, ceiling and accessories. He came back to take the fixtures off to paint behind them, but didn't wait for the paint to dry before reinstalling the fixtures. He also did not clean up areas where paint was on the items. The cabinet maker is very good if he is completely starting from scratch, but not when restoring partial cabinets that must go in flush with undamaged ones. Both of his cabinets were longer than the original ones, which caused the new ones to overshoot the space provided and his attempt to rectify the problem created more problems. The manager informed me that I was too picky on such an old house, and on one occasion said that I was old & getting senile & on another, that I must dislike Latinos. Number one, I am not getting senile yet and have pictures to prove what I was telling him, and number two, my grandchildren are 1/2 Hispanic, not Latino and neither is he or his workers. This is just a sampling of what went wrong on my job.
Rainbow Int'l of Lewisville is not the answer! One painter used latex paint over enamel in the master closet and master bathroom, which created a very big problem for the carpet layers who came in and brought it to my attention that no matter how careful they were it was scuffed and peeling. That's when I looked at the paint cans and realized why it was peeling, they had used the wrong paint. In another bathroom, the same painter failed to remove fixtures or tape off the cabinet & tile areas before painting the walls, so there was paint all over the tile trim, cabinet, fixtures, ceiling and accessories. He came back to take the fixtures off to paint behind them, but didn't wait for the paint to dry before reinstalling the fixtures. He also did not clean up areas where paint was on the items. The cabinet maker is very good if he is completely starting from scratch, but not when restoring partial cabinets that must go in flush with undamaged ones. Both of his cabinets were longer than the original ones, which caused the new ones to overshoot the space provided and his attempt to rectify the problem created more problems. The manager informed me that I was too picky on such an old house, and on one occasion said that I was old & getting senile & on another, that I must dislike Latinos. Number one, I am not getting senile yet and have pictures to prove what I was telling him, and number two, my grandchildren are 1/2 Hispanic, not Latino and neither is he or his workers. This is just a sampling of what went wrong on my job.
Customers services awful. Asked for quote was told would receive next couple days. A week later still nothing . When I phoned and queried no apology nothing. Will take my business elsewhere. I think they could really muck you around didn’t like their attitude.
Customers services awful. Asked for quote was told would receive next couple days. A week later still nothing . When I phoned and queried no apology nothing. Will take my business elsewhere. I think they could really muck you around didn’t like their attitude.
If I could leave a no star I would. These guys are a joke and worse customer service ever. We've been trying to work with them for the past 2 months and they seem to just jerk us around. Our insurance company isn't happy either with their lack of effort and business practice. Don't use them!!
Thomas Lucas,the Branch Manager that supervised the work that has to be done when my house has damaged by a candle fire.Thomas and all the crew did an excellent wonderful job in cleaning my house.My air condition were super clean,the cleaning staff made my house a brand new look.I was fully satiesfied of all the work ,the carpet looks brand new,all the walls in my house looks good,With the supervision of Thomas Lucas ,a proffessional,honest polite respectful hard working manager.THOMAS DESREVE A RECOGNITION.HE IS A BIG ASSETS AT RAINBOW INTERNATIONAL RESTORATION.HE DESERVE TO BE RECOGNIZED.Thomas thank you for all your excellent work at my house at Spring Texas.Job Well Done!!!!
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Full service restoration services from water, fire, smoke, odor damage.
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