rains.com

3.9
3.9 Based on 924 reviews

The official Rains shop | Danish outerwear & waterproof clothing | Shipped within 24 hours on working days | Fast international delivery | rains.com...

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Average Rating

3.9

/
5

924 Reviews

5 Star
63%
4 Star
7%
3 Star
4%
2 Star
4%
1 Star
21%

All Reviews

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Review Time

pouria khorrami
I ordered carry on some other kind of bags on Feb 1st , on the website it wrote delivery 2-4 days .

I ordered carry on some other kind of bags on Feb 1st , on the website it wrote delivery 2-4 days .
I haven’t heard anything back till Feb 8.
I emailed them , they said your package will pick up today and you will get tracking number.
I haven’t heard of get anything.
On Feb 10 I emailed them they said sorry we have technical issue , we will send your order soon.
I had whole plan for my vacation and they totally ruined it.

As easy as this.
their team could easily send an email and keep me in loop before I email them and follow up.
What does this mean to me ? It means they don’t care about Custumer and they just want to sell their stuff.
They are tons of brands out there that looking for client trust , you have it and you don’t care for it. As long as I love their products but I never gonna order anything from them.

1
Date of experience: Feb 13, 2026
Terrible experience. I ordered a rain coat as a gift and needed a size bigger. Local stores wouldn’t

Terrible experience. I ordered a rain coat as a gift and needed a size bigger. Local stores wouldn’t honour an exchange so the only way to exchange it was to place a new order. The refund took a month (with 0 communication of them letting me know they received my return, nor did they provide a refund receipt when issued.) They also charged me $20 for shipping when stated only $10 be deducted. I’ve emailed and it seems like they don’t have a customer service team, everything is automated and takes a very long time to get a response.

Very frustrating and disappointing experience! Products are great so I recommend buying from a 3rd party.

1
Date of experience: Feb 03, 2026
Clifford Sanders
Positive feedback on my experience

I had a good experience with my recent purchase.

4
Date of experience: Dec 26, 2025
Elbert Harris
Very satisfied with my jacket purchase

I recently bought a jacket and I'm extremely pleased with my experience. The quality is excellent, featuring durable materials and great craftsmanship. The customer support was quick and helpful, providing a seamless shopping experience. Overall, this service has surpassed my expectations, and I highly recommend it to anyone.

5
Date of experience: Dec 26, 2025
Lucas Murray
Satisfactory experience overall

I had a generally positive experience.

4
Date of experience: Dec 26, 2025
Francie Wilson
Not waterproof as promised

The product did not meet my expectations regarding waterproofing.

1
Date of experience: Dec 26, 2025
Danna
Unfulfilled expectations

I had high hopes for this purchase.

1
Date of experience: Dec 26, 2025
Merlin C.
Very tight fit compared to my previous jacket

A few years back, I purchased a long jacket (size L/XL) and I am still very satisfied with its quality and fit. I can comfortably wear a sweater underneath. So, I recently ordered a longer version in size XL, thinking it would fit similarly.

2
Date of experience: Dec 26, 2025
Lillian
Don't fall for the hype!

I ordered a green puffer jacket earlier this year, and after a couple of months, I found it leaking water through the armpits whenever it rained. Quite surprising given the price! I contacted customer service, and they were helpful, sending a return label and promising a replacement. Unfortunately, the new one had the same issue, with holes under the armpits after just a few months.

1
Date of experience: Dec 26, 2025
Miranda R.
Excellent purchase experience

I am very pleased with my recent purchase.

5
Date of experience: Dec 26, 2025

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