Review Time
I contacted the customer service team about an issue with my vehicle and to check on warranty coverage. My call was promptly answered by a representative who was extremely helpful, explaining the process and addressing all my questions. It was a positive experience with no long wait times and a smooth, stress-free interaction overall.
I booked an appointment through the platform for a smoking engine issue. The service center claimed they couldn't find any problems, even though the engine was clearly smoking. When I followed up with the platform, they advised me not to drive the car but said the only way to identify the problem was to drive it. They also mentioned that a smoking engine 'may not indicate a fault.' The representative I spoke to seemed completely uninterested and lacked any empathy, almost suggesting I should just decorate the car instead. They provided no useful guidance beyond a vague step plan, which included an action I was told I couldn't take. Overall, a complete waste of time; I wouldn't consider using their services again.
I reached out to the customer service team today about a vehicle issue and whether it was covered by the warranty. My call was answered immediately by a representative who was very helpful, explaining everything clearly and addressing all my questions. It was a positive experience with no long hold times and a smooth process overall.
I had an extremely frustrating experience. My car was with the garage from 8/12/25, and it took them until 23/12/25 to decide not to cover the repairs. I only found out on 29/12/25 when I called, despite them having my email and my husband's. I've been without a car over Christmas, and my stress levels are sky-high. I'm still waiting for a response to my complaint that I emailed on 23/12/25. Absolutely unacceptable.
I had an excellent experience and received great support from the staff, especially a representative who helped with a broken half shaft. Despite some ongoing issues with the main dealer, they worked hard to gather the necessary evidence and authorized the repair. Thank you!
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