ravenht.org.uk

4.1
4.1 Based on 42 reviews

Raven is a housing association with a clear social purpose - building homes and changing lives in Surrey and Sussex...

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Average Rating

4.1

/
5

42 Reviews

5 Star
79%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
21%

All Reviews

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Review Time

ruso_gamer13
Unreliable Service Experience

This service is not dependable and tends to avoid responsibility when issues arise. They are quick to take payments but reluctant to offer assistance, often passing customers around in hopes they will give up. Overall, a very disappointing experience with this company.

1
Date of experience: Jan 24, 2026
Samuel Coleman
Appreciation for the Electricians

Two individuals from the service came to my residence for separate electrical repairs. The first was for a light fitting and plug, and the second involved a kitchen light and fan that needed replacing. One of the technicians was friendly and helpful, while the other seemed to be a different trainee each time. Thank you for your excellent work and supportive attitude!

5
Date of experience: Oct 17, 2025
Dorian R.
Untrustworthy Service

This service lacks reliability and tends to evade accountability when problems occur. They are quick to accept payments but hesitant to provide support when required, often transferring customers around in hopes they will give up. Overall, a very frustrating experience with this company.

1
Date of experience: Oct 11, 2025
Brandon Patterson
Emergency Service Failure

I reached out to the emergency service team multiple times regarding a leak from the bathroom, but they refused assistance. My family and I, who have disabilities, had to call the fire service for help. They investigated and found it could have caused a fire. This service should be ashamed of their response. I would rate them 0 stars if possible!

1
Date of experience: Sep 13, 2025
Nadia Ross
Long Wait for a Front Door

After 17 years, I am still waiting for a front door replacement. The current door has holes, a poorly fitting letterbox, and leaks water, causing mold on the interior walls. All workers agree a new door is necessary, yet nothing has been done. Another job left incomplete by this service.

1
Date of experience: Jul 02, 2025
Hudson R.
Disappointing Experience

My experience with this service has been extremely disappointing. I've faced ongoing issues that remain unresolved, and there are serious concerns regarding the behavior of contractors. Basic maintenance is neglected, the front door has been broken for too long, and communal areas are in disarray. Fire safety is not adhered to, and the grounds are poorly maintained. Complaints about anti-social behavior are ignored, and attempts to raise issues yield no meaningful action. The overall culture seems dismissive of tenant wellbeing, making me feel unsafe and unheard in my own home. This organization needs to urgently rethink its approach to complaints and tenant engagement.

1
Date of experience: Jun 13, 2025
Annabeth Howard
Excellent Service from the Team

The team came out and did an outstanding job. They were friendly, helpful, and explained everything thoroughly, even cleaning up after themselves. Great job!

5
Date of experience: May 15, 2025
Rose P.
Helpful Home Visit

A representative came to assist me with some important documents that I found confusing. They were brilliant, friendly, kind, and very understanding. I am one satisfied customer!

5
Date of experience: May 07, 2025
Slayerofszeto60
Great Job by the Team

The team was very friendly and did a fantastic job, cleaning up after their work. I would highly recommend them!

5
Date of experience: Mar 25, 2025
Frida C.
Gratitude for Professional Work

I want to express my gratitude for the polite and professional service I received. They respected my home throughout their work.

5
Date of experience: Mar 22, 2025

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