Review Time
my experience with Joseph, at Regency Total Warranty, was allfull he dined my claim When the air conditioner stopped Billie an employee at Regency said he could not get anyone out in our area to look at the unit. It was hot i am 81 years old i ask him if i can find someone he said yes, I did i had a diagnosed report on my unit from AC Heating And Airconditioning his report said it was the evaporator coil was damaged and could not be replaced had to replace the whole unit at an estimate cost of $20,120.00 emailed the report to Bille and Joesph, and they dined the claim, My policy # was 261173657. Spoke to the technician he said the unit was 22 years old My unit was covered. Me and my husband who is on oxygen suffered a lot until the unit was installed we paid for it / Regency has all the photos of the old unit and the diagnosed report and the receipt of $20,120.00. On 06/11/2025 Joseph, told me to cancel the policy.Regency Total Warranty owns me $20,120 for the new unit. Billie said it was ok, then Joesph dined my claim. I am asking someone else to look at my claim and if their is anything else you need let me know. Joanne Noziska
Made a missed payment. Filed a claim, then was told I have to wait 5 days before filing a claim. The rep who took my payment said I had to wait for 24 hours before I made a claim. I actually waited 48 hours to file the claim. Just another a company that wants our money but does dot want to pay out claims
It has been a nightmare trying to cancel this policy. I wanted to cancel after 3 days of having the policy because I had time to read the policy and they did not offer the coverage I wanted. Called on 4/3/25, i was assured I would receive conformation within 24 hour I got nothing. Emailed the representative Max on 4/6/25. He asked for reason I told him and I never hear anything. 4/8/25 I call and speak to Max K. He assured me I would receive confirmation of cancellation same day. Today is 4/10/25 and nothing. It is a nightmare and I paid the yearly fee not the monthly. Please REFUND MY MONEY.
My stove broke down last week I got a code F10 which means the oven not working. I call Regency I spoke to a gentleman and I explained what's going on and he advised me it was denied because it wasn't 30 days yet. I just got this warranty on 3/18/25. This was not explained to me when I applied. At this time I cannot use the oven.
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