Review Time
Stay away from this service. They provided a solution that never worked from the start. When I raised my issues, I was accused of dishonesty. There was no resolution or apology—only manipulation and clear disdain. This isn't just incompetence; it's intentional deceit. Their sales team misrepresents to secure sales, and the company retaliates against anyone who questions them. Trusting them is a serious mistake. This has been the most dishonest and predatory service experience I’ve ever faced. Stay away.
Avoid this service entirely. They sold me a plan that has never worked. From the start, it was completely useless. When I raised my concerns, I was dismissed and called a liar. No solutions, no apologies—just manipulation and overt disdain. This isn't incompetence; it's intentional deceit. Their sales team lies to secure sales, and the company punishes anyone who questions them. Trusting them is a significant risk. This has been the most dishonest and predatory service experience I've ever encountered. Steer clear.
This company is a disaster. I waited for weeks for engineers who kept canceling appointments, only to be told they wouldn't install broadband due to work that was clearly communicated beforehand. To make matters worse, they didn't even contact me directly but had another company do their dirty work. They took my money and delivered nothing but empty promises. I recommend avoiding this service entirely.
How can this company have a 4.5-star rating when they are clearly terrible? We recently switched providers and were promised exceptional service. Instead, it has been disappointing. Initial speed tests showed high speeds, but then they dropped significantly. When I reported the issue, I was told repeatedly that it was not their concern. They sent a box that I never received and have ignored my emails. We are switching providers again.
Living in a rural area, I had a very low internet speed. I contacted the company for help, and they were very supportive. The engineer arrived on time, assessed the situation, and installed the necessary equipment, increasing my speed significantly. He was professional and explained everything throughout the process. I would recommend this service to anyone.
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