Review Time
Excellent Customer Service- We have happily used a Rem-fit 400 mattress for 18 months. Recently I noticed that the side of the mattress had started to pull away. I contacted customer services straight away and after sending in photos was immediately offered a replacement. The new mattress was delivered less than 7 days later and the old mattress taken away by a very efficient and helpful delivery service, who came exactly when they predicated. Thankyou Rem-fit.
Worst pillow I’ve ever used! Both myself and my wife woke up with soreness in our necks. REM-fit will not let you return the item either. If you’re on the fence about buying anything from REM-fit save yourself the trouble and shop elsewhere. I also have a couple of free pillows if anyone wants them 😂
I have deleted my last review about Rem-Fit not because it wasn’t correct At the time, but because the company looked at my case and made everything right. I was given a full refund For my over payment and an apology. You can’t ask for more than that. Thank you Rem-Fit. The bed is highly recommended.
I can’t fault this company. Bought a Rem-Fit 500. Wasn’t sure about it as it took a while to get used to. I was in regular conversation with Agnes in the customer service team in case I wanted to return it - she was so helpful and responsive. In the end I ended up keeping the mattress and I’m so glad I did. It’s a really comfortable supportive mattress. The other great thing about Rem-Fit is that if you do need to return it, they donate the mattresses to the British Heart Foundation. I absolutely love that as I know that some of the other big mattress companies just re-cover them and re-sell them. Well done Rem-Fit - you are the best.
I've now had the Rem Fit 400 mattress for 12 months, paid off interest free with Divide Buy. I love it, has greatly reduced my back pain. The 'free' cool gel pillows that came with it are amazing. I take one whenever I'm staying at a friend's house as now struggle to sleep without it. Excellent and helpful customer service when first ordering. Would recommend this company without hesitation.
We ordered the 500 ortho mattress and must say that it was one of the best decisions we have made. After one company letting us down we were looking for a mattress that’s firm yet soft at the same time for my back pain. From the very first day, my back pain was gone and we are very happy happy with what we got. Contactless delivery and the customer service were spot on. Thank you REM-Fit.
This company seems ok. But the mattress is not great. REM-Fit® 500 Ortho Hybrid Mattress is a mattress that is too hard. Also there was some delivery issues when the mattress was bought. As I read on their website that you really have to try and wait for your body to adjust, I followed the instructions. In the end my body did not adjust and I started to get more aches than usual. I asked for an exchange for a softer one but I have been told that if they exchange it they would not offer the 100 day trial for the new mattress, which I believe it's a bit silly and let me tell you why: in order to do an exchange they were saying the return must be completed and then they would ship a different one. Which to me seems like it is treated as 2 different transactions but as bonus they take away the 100 night trial and let you without a mattress while you wait for the new one. Better just order from a different company and try something different right? I believe this is not a good way of keeping customers. On the other hand people working for customer service were good. I have been in touch only with very nice calm and polite people.
Ordered the Ortho 500 hybrid as I have been suffering with back and neck ache and was advised by Remfit that this would be the better option!It is the most horrendous mattress I have ever slept on (it is so firm it has even made my ribs hurt) and after a while of trying to persevere with it, I had no option but to sleep on the sofa.We got back in touch with Remfit to ask them to switch to the 400 (as it is on a 100 day trial) only to be told that I have to wait 30 days before I can return the mattress AND I would have to wait until they received it before they would send out the 400!!! - Absolutely appalling! - We even explained that I am now sleeping on the settee but this obviously doesn't matter to this company! I have had to now pay for another mattress (from somewhere else) and have the inconvenience of having to find somewhere to put this mattress until the 30 days are up!!!! Please be sure that this is the right mattress for you before putting in an order!
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