Review Time
No issues encountered so far. Scheduling a self-tour and accessing the property was straightforward. Received clear instructions via text. It would be nice to have an in-person conversation, and I hope the leasing process is just as quick and easy, as I'm eager to move forward with renting the house.
No issues so far. Scheduling a self-tour was very straightforward, and accessing the property was simple. I received clear instructions via text. It might be beneficial to speak with someone in person, and the leasing process should be as quick and easy since I'm ready to move forward with renting the house.
If I could, I would rate this service and app a 0. I attempted to set up a self-guided tour but couldn't access the apartment. I didn't receive a code via text or email to log in. This process may have cost the apartment complex a customer, and now my ID and picture are online. It was a dreadful experience, and contacting the leasing office and customer support was equally frustrating.
I had an extremely frustrating experience with both the service and the property management. I scheduled a self-guided tour and was told I would receive an access code just before my appointment. Upon arrival, I checked in but never got the code. After being on hold with customer service for over 30 minutes with no response, I left. The next day, I was directed back to the service, which claimed the issue was resolved. Trusting them, I returned for another viewing, only to face the same problem—no code was sent. After calling again, they simply advised me to reach out to the realtor. The poor communication and lack of basic functionality between these two parties is astounding. I never got to see the property and will be moving on. If this is how chaotic and unhelpful they are during the initial viewing, I can only imagine the experience as a tenant. I won't be recommending them.
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Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences.
We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day.
Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology.
With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology.
The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond.
Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.See more
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