Review Time
I ordered two starter kits for my corn snake and ball python. Initially, my payment was approved, but I mistakenly used the wrong billing address. After waiting five days for the refund, I tried to reorder the kits with the correct address, but my payment was declined again. I followed all the advice given by the support team, yet faced the same issue. I wouldn't recommend using this service due to the rudeness and lack of helpfulness from the staff.
I placed an order with a next day delivery option, but it was delayed in dispatch and delivery with the courier. I've been reaching out to the support team all week without any response to my emails, and when I finally managed to get through by phone, the advice I received was unhelpful, stating they would investigate. A week has passed, and I still haven't received my order. I really wish I had considered other reviews before making my purchase.
There is no clear information about delays, and the support team often disconnects calls from customers seeking help with cancellations and refunds. The only mention of postal delays occurs during phone calls, but this is not indicated on their website. Overall, a frustrating experience, and next-day delivery is not fulfilled.
I have no complaints about the service, as I encountered an issue with my humidity machine. The representative was prompt in assisting me and arranged for a new machine to be sent out. Overall, fantastic service from the team. Thank you!
There is no clear communication about delays, and customer support often hangs up on those trying to cancel or request refunds. They only mention postal delays when contacted, and this information isn't available on their website. Overall, a disappointing experience with a service that fails to deliver as promised.
I had a terrible experience ordering from this place. I placed an order on the 8th of November, and it was only delivered on the 21st, split into two parcels, with one arriving later. They refunded an item without consulting me first. Customer service was unhelpful and seemed annoyed. The lack of communication and lengthy hold times were frustrating.
I purchased a glass paludarium that arrived damaged due to delivery issues. I reported it online and contacted customer service, who answered quickly. A representative was very helpful and assured me that they would provide a replacement or refund. I felt reassured throughout the process, and despite the initial damage, I’m confident in ordering from them again.
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Swell Reptiles is one of the UK's leading retailers of reptile supplies, live foods and vivariums.
We stock a huge range of products for reptiles, invertebrates and other exotic pets and cater for everyone from the newcomer to reptiles to the avid expert.
