Review Time
Whenever we are calling for booking an appointment system mentioned that you are next caller and it takes more than an hour and then the call automatically disconnects after waiting for one hour it gives feeling that no one want to attend the call and book the appointments and same when u go to clinic if staff is doing nothing still they will say we are totally booked out management need to fix these things and put proper check on their
Staff because if they are not booking appointments now the clinic will run now I am calling from so many days no one here to pick my call and book my appointment for laser
Following my experience with the clinic's unsatisfactory and misleading treatment, I received a request to reach out to customer support. Unfortunately, the customer support was very inadequate, and I did not get any reply to my inquiry. Why encourage clients to call or email if there’s no effort to address the issues? This dishonesty is concerning.
I had a very frustrating interaction with the clinic's head office. I purchased a laser hair removal treatment online last Thursday, where a 50% discount was applied. However, later that day, I found the same treatment advertised at 60% off. A friend who bought it also received the 60% discount, confirming the promotion was active. When I reached out to the head office via email, they wrongly claimed the promotion started on Friday and ignored my details. I expected honesty and fair pricing for medical services, but unfortunately, that was not my experience.
My encounter with the clinic's inadequate and dishonest treatment left me frustrated. I received a request to contact customer service, but their response was lacking. Why ask for communication if there's no effort to rectify mistakes with clients? The dishonesty is concerning.
I've been seeing Liana for cosmetic injectables for years and wouldn't trust anyone else. She has not only corrected previous uneven results but has also helped me achieve beautiful symmetry. Her expertise shines through every visit. Thank you, Nurse Liana, for your excellent care!
I am very disappointed with the clinic's lack of compassion. I purchased ten treatments for my disabled sibling, expecting support staff to assist monthly. Upon learning that five sessions would expire soon, I contacted head office for an extension, but my request was denied. It's disheartening that there was no understanding in this situation. I didn't ask for a refund; I just needed more time to utilize the services purchased.
I've been receiving underarm laser treatments here for three years without issues. However, after trying their microneedling package last September, I developed a burn mark under my arm and dark pigmentation on my face. When I returned to the clinic, I was told a report would be filed, but it wasn't. After finally receiving a call, the staff was defensive and dismissive about my concerns. The follow-up care has been lacking, leaving me frustrated and with visible issues. This entire experience has been very disappointing.
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