rigid.pro

2.3
2.3 Based on 6 reviews

...

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Average Rating

2.3

/
5

6 Reviews

5 Star
33%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
67%

All Reviews

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Review Time

Yohann05190
Quick and helpful response

The response time was impressive. It was supportive and dependable for my needs. Thank you.

5
Date of experience: Dec 18, 2025
Canute Kelly
Adequate product but requires enhancements

The product is decent but needs better design; it fulfills its function. However, the weight distribution is suboptimal, especially with certain lenses and a V-Mount. The cables are below standard. The USB-C input became loose after limited use. It's fragile, and I wouldn't recommend it. There are significantly better options available at more reasonable prices.

1
Date of experience: Dec 17, 2025
Its_Darki
Support team is highly efficient

The support team is extremely efficient. If there's an issue with product tracking, they respond promptly and provide solutions. Their replies are very quick. The products are excellent. I highly recommend them.

5
Date of experience: Dec 08, 2025
Basil Anderson
Look for better options at a lower price

The product is acceptable but could be designed more effectively. While it functions, the weight distribution is lacking even with a V-Mount, depending on the lens used. The cables are inadequate. The USB-C input loosened after only a few uses. It feels flimsy, and I wouldn't recommend it. There are definitely better alternatives available for lower prices.

1
Date of experience: Sep 25, 2025
Terrible customer service experience

The customer service was appalling and quite rude. I haven't received the product yet, but if the service reflects the product quality, it will likely be discarded immediately.

1
Date of experience: Sep 16, 2024
WathiSpVp73
Very dismissive and unhelpful

I received poor service when I bought an item from this company. Upon delivery, I was hit with a significant import tax, which wasn't clearly stated. When I reached out about alignment issues with my camera, they abruptly ended the chat and directed me to email. Their response was short, dismissive, and unhelpful. I strongly advise against purchasing from them; consider investing in a superior product and customer support from a different provider. My experience with their poor service has been frustrating, and I hope they improve in the future.

1
Date of experience: Mar 23, 2024

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