Review Time
I purchased a car from Riiroo 8 months ago, only to find that the rear lights stopped working completely after 6 months, and now the left headlight is dead. The warranty offered was just 6 months, which seems inadequate for a product of this nature.
I opened a case via their website 3 weeks ago, but I’ve yet to receive any response. The level of customer service I’ve experienced is shockingly poor – it’s as if they don’t care at all. This is very similar to my experience with Temu, despite Riiroo being based in the UK, where you'd expect better standards.
I understand products may have issues, but offering no support, charging a fortune for repairs, and failing to provide a reasonable warranty (especially under 1 year) is unacceptable. I would not recommend buying from Riiroo unless you enjoy paying for products without any reliable after-sales service.
Car received yesteday. Paid for assembly. Car turns on but doesnt start. No remote, no personalised plates, no instructions, NO CHARGER shipped with the car. Spent nearly £700 on a blue range rover car that doesnt work! NO PHONE NUMBER. LIVE CHAT DOEST WORK. NO ONE RESPONDING TO MY EMAILS. DO NOT RECOMMEND.
I found now that is the pedal switch.
Avoid purchasing from this seller. I ordered two buggies for my children for Christmas—one blue and one pink—but received two black ones instead. This is misleading advertising. When I reached out via email, all I got were apologies. I've now contacted consumer rights and small claims court to recover my money, as they are clearly at fault.
I ordered a bike for £229, but received a lower-quality version that retails for £40 less, yet I was still charged the full price! I've tried reaching out via email without any response and can't get in touch with anyone. I would not recommend this service.
Exceptional quality and outstanding support, truly satisfied - The vehicle arrived the following day and was exceptionally crafted. The experience was enhanced by the prompt communication with the seller, who addressed my questions right away and was incredibly helpful - highly recommend this service!!!
I ordered a 24v product on Saturday evening, and it was delivered by Monday afternoon. I often have concerns with larger orders, but I can genuinely say this experience was straightforward and hassle-free. The build quality surpassed my expectations and was easy to assemble. Overall, I'm extremely satisfied and eagerly await my son opening his present on Christmas day. Thank you very much!
I placed an order on Saturday evening, and it was delivered by Monday afternoon. I typically worry about large orders, but I can honestly say this was incredibly easy and straightforward. The build quality is impressive, far surpassing my expectations, and it was very simple to assemble. Overall, I'm thrilled and can't wait for my son to open his gift on Christmas day. Thank you very much!
Exceptional quality and outstanding customer service; I couldn't be happier. The vehicle arrived the following day and was excellently crafted. What enhanced the experience was the prompt communication from the seller, who addressed my questions right away and was incredibly helpful. I would highly recommend!
Fantastic product with customer service that is 100% reliable; any issues are resolved swiftly. The quality of the product is excellent. My overall experience with the team has been outstanding. My grandson adores his new vehicle. Truly faultless!
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