Review Time
I wish I had known that the item was being shipped directly from another country before placing my order. Their location indicates Wyoming on the website, but the tracking information shows it is in transit to an unknown facility. This is concerning. Where is this next facility, and what is the expected delivery date? I believed I was ordering from a U.S. business, and the lack of transparency regarding shipping origins is frustrating.
I wish I could give this place zero stars. I never received my order and it seems I'm not getting a refund. The phone number listed only connects to a recording; you can only reach them online, but I haven't received any response. DO NOT PURCHASE ANYTHING FROM THIS BUSINESS.
DO NOT purchase from this company! I purchased items on 12/8/2025 and it said guaranteed by Christmas, nope nothing 28+ days and still waiting. They gave me a tracking number it worked for a few days and now it does not work. I emailed their delivery company and they don’t have anything . I believe it might be a company from China
Ordered a jacket on Dec.8 kept getting updates that it was en route..stated USPS received on Jan 7 but could'd be delivered because there was an "exception" with address..went to post office said most likely a scam..hopefull will get full refund
Riley Ridge provided me with the worst online ordering I've ever had the displeasure of experiencing. My order for my son's Christmas gift was about a month past its delivery date. Then it was 3 sizes too big, and looked nothing like the jacket that was advertised... I'll never understand how they doctored that picture of the jacket on the website... The tracking app that riley ridge uses is totally worthless. And then once I explained to them that they shipped an extra large when I ordered a small. They told me that they use a different sizing scale. (Where ...?Gath...?) The jacket is huge... But that's most likely because it's an extra large... Not a small.... Duh...! But none the less they will let me return it... Oh but there's more... So, because they screwed the whole order and deliver and sizing up... I have to pay shipping and provide a package to ship it back...?? What..??!! Yep... They'll pay me back after I pay to pack and ship it... Riley Ridge is dishonest , and manipulative in every way... Then blame you for all of their mistakes....steer clear.....!
Total scam. Emailed after receiving a delivered notice and told them it was not delivered. They proceeded to send me an email that the notice doesn’t actually mean it’s delivered. Apparently delivered means it was delivered to another company to deliver it. They said to wait another 4 days to notify them if I didn’t receive it. I received 2 more delivered notices in the next few weeks again with no delivery. I requested tracking info multiple times and did not receive it. It’s been months and all they say is “we are looking into this and cannot refund a delivered item”. No refund. No item and they could not care less. Please don’t waste your time or money.
Very poor experience with an untrustworthy company. Ordered 2 shirts in “organic cotton” and what turned up were 100% nylon! I had to pay myself to return the items (Australia to USA) and while they did refund the purchase price, they refused to refund my original postage costs or the cost of return postage because “it’s not in the terms and conditions”. I’m sorry, but you send completely the wrong item out to someone after false advertising then expect them to cough up on the postage?? About $50 lost on postage to get my $120 purchase refunded. I will never do business with these people again, and suggest you not do the same: no guarantees you’ll actually get what you ordered and expect to be out of pocket if they send you some nylon junk you didn’t ever want in the first place! Plus you’ll get some trite condolence “I’m sorry the item wasn’t what you expected” as if the problem was mine for possessing unrealistic expectations??? What a rubbish merchant without integrity. Save your hard-earned money and a whole lot of fuss, and shop elsewhere!
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