rileyriver.com

2.6
2.6 Based on 21 reviews

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Average Rating

2.6

/
5

21 Reviews

5 Star
32%
4 Star
5%
3 Star
5%
2 Star
0%
1 Star
59%

All Reviews

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Review Time

Stephanie Delgado
I really wanted to like them and gave them several chances but would not recommend ordering from her

I really wanted to like them and gave them several chances but would not recommend ordering from here. I started with ordering a couple pairs of shoes- q pair was fine but the other had missing buckle straps. When I asked for a refund- they give you 3 options- refund only 15%, return the product but pay $29.99 shipping or 80% store credit. I went with store credit and ordered a different pair of shoes without a buckle this time but received a pair of shoes that was at least 2 sizes too small! Again I asked for a refund and was given the same 3 options. I gave them 1 last benefit of the doubt ordering a pair of pants this time with the credit. This time I received a pair of pants with an ink red stain on the front part of the pants. This company is a complete waste of time and I would definitely not recommend ordering from them if you value your money and time

1
Date of experience: Feb 24, 2026
Gus Long
Frustrating Experience with Customer Support

I've sent three emails trying to find my order confirmation and arrange a return. I also called but received no callback. The shoes I received do not match the description at all; they are made of cheap plastic, poorly made, and quite unattractive. I mistakenly ordered three pairs of the same style and now feel stuck with them. I'm furious that there's no way to reach this company, and there was no receipt or return label included in the package. I would warn potential buyers that this site seems like a scam!

1
Date of experience: Jan 07, 2026
Dragan61
Overpriced for Poor Quality

The price is excessively high for the quality received. After getting the shoes, I decided to return them but have faced ongoing challenges contacting the seller for about two weeks. When I finally got a response, they offered alternatives but did not process a refund. Surely, we deserve a refund? I requested a complete return and refund, but there has been no follow-up communication.

1
Date of experience: Jan 06, 2026
Belinda Kelly
Issues with Returning Items

The price is too steep for the quality offered. After receiving the shoes, I decided to return them, but I've been having continuous trouble contacting the seller for about two weeks. When I finally got a response, they offered alternatives but no refund. We should be entitled to a refund, right? I requested a full return and refund, but I'm still waiting for a reply.

1
Date of experience: Jan 06, 2026
Marsha Wright
Well-Made Shoes

These shoes are wonderfully crafted! They are also beautiful! I received prompt delivery and excellent service!

5
Date of experience: Jan 05, 2026
Lyle Howard
Adorable Brown Kitten Heels - Absolutely Love Them!

Initially, I was unsure about ordering from a company overseas. However, aside from the delivery time, my experience has been fantastic. The shoe style is delightful, and I especially adore the kitten heel. The design that sits straight across the top of the foot also caught my attention. It may take a few wears to break them in. I chose the brown leather option. The quality of these shoes is impressive, and I plan to buy more pairs.

5
Date of experience: Jan 05, 2026
Patsy Coleman
Poor Customer Service

I've attempted to reach out to them four times without any reply. I received shoes in the wrong size but have not received assistance on how to return them. This has been a total waste of money.

1
Date of experience: Jan 02, 2026
ImDokaan
Good Product, Shipping Was Slower Than Expected

The shoes I ordered were exactly as depicted and made from genuine leather as advertised. Shipping took a while from overseas, and the tracking information was lacking for a significant part of the wait. The company requested a review before I received the product, indicating they weren't monitoring delivery either. They didn't reply to my emails, but the package arrived around three weeks after I placed my order, so overall, it wasn't too bad.

4
Date of experience: Dec 31, 2025
Bobby P.
Terrible Online Shopping Experience

This has been the worst online shopping experience. They advertised a sweater that looked decent in the photo, but when it arrived three weeks later, I decided to discard it. It feels like a scam, and I wouldn't recommend using this company.

1
Date of experience: Dec 31, 2025
Jason P.
This Company is a Total Scam

This company is completely fraudulent. They sell low-quality items disguised as higher-quality products. The shoes I received reeked of chemicals and were not made of leather at all. Additionally, when I tried to track my order, I encountered a suspicious link that attempted to download malware on my device. Avoid purchasing from this company at all costs.

1
Date of experience: Dec 24, 2025

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