Review Time
Item out of stock after purchase. They offered to split or option to remove items prior to shipping. Neither item was removed and they processed later after the fact. I just received the final item although it was removed from the order. I have 16 emails going back and forth and they have no resolution but to offer 10 percent off next order. I requested to return the items that were removed prior to shipping, they refuse to cover the shipping cost although it was their fault. The product quality is not worth the prices. Save your money and headache with this company.
Do not trust this place it’s a scam! I made a purchase it to forever to get to me and it fit me like a mumu. When I contacted them they said they did not do exchanges. I paid $7.99 for a shipping label which they didn’t send. I had to email them 3 more times before they sent it to me. I then sent the item back tags attached not worn or dirty in the same packaging and condition it was sent to me in. After a month of me not hearing from them I contacted them again and they said the return did not match their refund standards! I literally sent it back 2 days after receiving it and in the same exact condition.DO NOT TRUST THEM! Save your time and money
Item out of stock after purchase. They offered to split or option to remove items prior to shipping. Neither item was removed and they processed later after the fact. I just received the final item although it was removed from the order. I have 16 emails going back and forth and they have no resolution but to offer 10 percent off next order. I requested to return the items that were removed prior to shipping, they refuse to cover the shipping cost although it was their fault. The product quality is not worth the prices. Save your money and headache with this company.
I ordered 3 items and did not like the quality or sizing of any of them. I requested a return which can only be done by email. I had to pay return shipping of $35.00. I returned the items to the address listed on their return instructions. 3 months later I am still waiting for a refund. The package was delivered to the address they provided and they refused delivery. After numerous emails and a bunch of ridiculous emails from the company I have still not received a refund.
December 13, 2024 and May 15, 2025 . On two separate occasions ordered gorgeous outfits and found out after the payment was completed a day or so later that they were out of stock. Forced me to scramble for a new outfit and buy new shoes.
Terrible return policy. Only 14 days to return products which do not fit at all. The clothes also do not resemble the pictures on the website. Also, only offering store credit back is not legal in The Netherlands.Their customer service is ignoring my emails by now. Even if your products are unworn and have all their tags on they will find an excuse to not help you with your return. Very poor quality brand.Edit: after writing this review and having Trustpilot send it to them they all of a sudden allowed me to return the product (own costs, which is like €20 in NL) ánd get my money refunded to my creditcard. Which, I appreciate, but does not chance my view of the brand itself.
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