Review Time
I placed an order on December 6, and after two weeks with no delivery, I reached out via email three times, receiving only an automated reply a week later. After six weeks, I got an email stating my items had shipped, but shortly after, I received another email saying my order was canceled and refunded. I never got any explanation from the company. I won't be ordering from them again.
I had a similar experience to many others. I ordered a product but received no delivery. I paid for nothing. The customer service only sends automated replies via chat bot and does not answer calls. It feels like a scam. Very disappointing.
I placed an order on December 6, but after two weeks, nothing arrived. I reached out via email three times and received an automated response a week later. After six weeks, I got an email saying my items had shipped, but shortly after, another email stated my order was canceled and refunded. I never got any explanation from the company. I won't order from them again.
This is a significant scam! I ordered from abroad and after three weeks, there was still no delivery. I checked my order but found no tracking information. I emailed the support team several times and only received the same generic reply twice, assuring me they were looking into the issue. I tried calling customer service but got no answer. I spent a considerable amount and received nothing. Avoid ordering from their website!
I placed an order on December 9 for delivery in the US, but I never received any updates about it. I attempted to chat with the online service but was left on indefinite hold. It seems my order is canceled since it never arrived. Communication and service were terrible.
I ordered two items on December 5, and a month later, I still haven't received them, which were intended as Christmas gifts. I've called numerous times but only left messages without any response. After threatening to dispute the charges, I finally got a reply saying my order would ship by the end of the week. Still, no updates on shipping or replies to my calls or emails. Extremely poor customer service.
I've been ordering from this retailer for years. Recently, I received incorrect items in my order. I've been trying to resolve this via email, phone, and chat for over a month with no success. The only response I received was an email asking for photos of what I received, which I promptly sent. After that, there was no further communication despite my repeated attempts. I've never encountered such poor customer service and will never order from them again.
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