Review Time
I am extremely satisfied with the products I have bought and even more impressed with the customer support. Incredible! I received a damaged glass chopping board and was sent a replacement the very next day after reaching out via email. Any problems are handled quickly. A fantastic service to work with!
I bought a tree holder, but unfortunately, it was left outside my door on a busy street and was stolen when I returned home from work. I reached out to the company, and they promptly arranged for a replacement to be delivered on a day that suited me. The communication was fantastic via email, and I truly appreciate the quality of service. The product itself is wonderful; my real tree fits perfectly, and it even has a pot for watering. I'm very impressed and will definitely consider purchasing from this seller again.
This is by far the most frustrating customer service experience I've had in my 36 years of life! I ordered some folding tables and benches for a family camping trip during the summer, but they arrived damaged. I reached out to the company to initiate a return on August 18th. Now, six months later, I still haven't received my refund. In fact, they haven't even picked up the items! They scheduled collection dates five times for these "large items" and assured me someone from the delivery service would come. Yet, five times I stayed home all day, took the large boxes out of storage, and brought them into my kitchen, only to have no one show up. They refuse to issue a refund without the items being returned, but no one comes to collect them. I have large boxes taking up space in my home and I'm left financially burdened with the holidays approaching. I even took time off work to be home for the collection and wasted countless hours waiting with my five children for no one to arrive. It's absolutely outrageous. I've requested that this be escalated as an official complaint, but there's still no resolution in sight.
I bought a Christmas tree holder, but the delivery service left it outside my front door on a busy street, and it was stolen. I contacted the company, and they arranged for a new one to be delivered on a day when I would be home. The service was exceptional, with clear communication via email. The product itself is great; my real tree fits perfectly, and it has a pot for watering. I'm very impressed and will definitely consider purchasing from this company again.
I ordered a slate table runner, which arrived on the 5th December but was unfortunately broken. I reached out to the company via email and was pleasantly surprised by their response time of under 30 minutes. We agreed on sending a replacement, which I was very pleased about. Even more so when the replacement arrived this morning, less than 24 hours after our communication. I'm truly impressed with the service and highly recommend them.
I placed an order through an online platform, and the delivery service damaged the package and lost some contents. I contacted the company with photos, and within minutes, they resolved the issue and sent a replacement. No long waits on the phone, just fantastic service! Definitely a trustworthy company.
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