Review Time
Extremely Frustrating Experience with One HousingI've raised multiple complaints with One Housing part of the Riverside, but none have been resolved—some dating as far back as July of last year, which is still stuck at stage 2. I also submitted a mutual exchange application and have now been waiting over four weeks with no updates, messages, or communication whatsoever.To make matters worse, I tried contacting customer service and was left on hold for 1 hour and 15 minutes without anyone picking up. When I called again and selected the payment option, someone answered within 7 minutes—clearly indicating where their priorities lie. Unfortunately, that person couldn’t assist me and transferred me to another department, where I was told there was only one person ahead of me, but no one ever answered.Overall, this has been a deeply disappointing and stressful experience. The lack of responsiveness and follow-through is unacceptable.
Riverside Housing treats its disabled and terminally ill residents so poorly that it is on the fringes of legality. For tenants struggling to be heard, please join SHAC an organisation that is demanding Homes for Life and the end of social housing service charge abuse. Find SHAC on X Facebook Instagram, let us look after each other and fight back
I have just spoken to Sandra, a customer advisor, regarding quite a few repairs I have coming up, and she was very helpful. She was patient and listened to what I needed and she went through each one thoroughly. She has a great attitude and is a credit to the company, thank you Sandra! From A.Williams
Worst HO ever - the CEO and board are all very well paid for what!? Repairs are NEVER completed first time to a suitable standard; you always have to call again to get someone to finish the job. You complain they sent the same numpties out to do the work. Rent & Service charges are going up and up for a service that gets worse. They put antisocial tenants in properties and take no responsibility for the mess and damage they create - why? So the CEO and board can all get CBEs? NIMBYs the lot of them. Save your generic reply. If Riverside did really take these matters seriously something would have been done by now - nothing has changed in 5 years -
I first moved into my new flat in October last year. In December, I realised there is a problem with the flooring which was starting to peak. I reported the issue to riverside in December. After sending 4 people over 4 months they finally replaced the floor this April.The job which was supposed to take 3-4 days lasted 10 days in which I had to live practically in a construction site. Riverside took no responsibility, not even to clean the flat when the works where finished
Brock my dog was one left him for 1 day. Someone coming into my flat clothes missing. Tablets. Staff coming into my flat without notice. Management who lie. Management who apologises then think it's ok. Reporting Me missing twice but you could not contact the police over my incidents. Forever home but give me 28 days notice to leave because no one helped me so I sacked them off. Now have to have them in my life but do nothing.
This 'organisation' should not be involved with veterans services, Op Fortitude.My experience is that they falsify communications with the applicant their staff have made and falsify offers made in regards to housing.When denying that I had any contact from them and had not refused any offer of housing, their phone operator Mathew Lord on a call dated 24/04/25 then falsified that their staff during this fabricated contact had also JUDGED that my mental health needs were too high, thus also being rejected for housing vacancies for this conflicting reason.When I further denied being contacted and pointing out the contradiction in his remarks Mathew as well as suggesting I was a liar, then applied passive aggressive techniques to end the call.Riverside, Op Fortitude conducts and adopts discriminatory methods against service veterans who are attempting to acquire housing whilst they are under genuine politically driven organised harassment/gang stalking at their supported housing addresses, where these prolific offenses are taking place.Mathew Lord even attempted to blame me for their staff recording my email address incorrectly, as there was no email contact from this organisation from my initial application.Mathew also attempted to label me racist for refering to my last contact from this company as an ethnic minority.Sean Anthony Grierson.#Update#Formal Complaints, stage one and two upheld.
If I could give them zero stars I would. They say they’re trying their hardest and always improving. They are trying their hardest not to fix stuff and always improving their ways to save money. Reported a broken back door 6 times! 6 bloody times and they STILL haven’t fixed it. They’re useless and just look for excuses for not doing anything about it. EDIT: they sorted it and when I say sorted. They put a wood board over it saying they won’t put another door in. It rained the other day and the inside got soaked because of it 🤦🏻🤦🏻🤦🏻
Claim your business profile now and gain access to all features and respond to customer reviews.
We are proud to be one of the leading registered providers of social housing in the UK, offering affordable housing and support to people of all ages and circumstances.
noomii.com
reliableskip.com
taxdebtmonster.com
incommunities.co.uk
mangates.com
littlewinner.com
targettradingacademy.com
assetsforlife.co.uk
findmypast.ie
consumerreports.org