Review Time
The most infuriating company. This is the only way to get on a property ladder and these companies are meant to support those with low/limited income yet they charge you for EVERYTHING!I have been on shared ownership for years and honestly it's become more difficult as time has gone on. Extortionate administration fees, never mind the absolute negligence to us as customers who still pay a rental fee. If I was a 100% rental/social housing tenant, I could apply to get a new kitchen or bathroom, people would fix everything and I wouldn't be charged any fees to install items. Shared Ownership - well be prepared to pay for everything yet still no help or support. I have asked 4 times how I pay a ridiculous administration fee to simply install an EV charger - yet no one can tell me! I asked if the surveyor will even survey the property, given this is what I have to pay for. I have been told no they don't come out. Make it make sense.
In the past few months there has been a lot of bike theft in the building. Riverside is charging us £3500 for CCTV but say the cameras don’t work and that they do not have access. The lifts in the building keep braking down and it takes almost a month for them to repair it. Our hot water has not been working for 3 days
No star for this disgusting HA that ignores any plea FOR REPAIR notoriously they leave tenants with EMERGENCY REPAIR with no hope of service. GOVERNMENT OFFICIAL NEED TO INTERVENE URGENTLY into their state of management. This dubious housing association must not receive any government funds towards their financial needs. Rats running around inside the walls. The dirty scruffy state of their housing is deplorable
Having refused to give me enough space for my belongings, although they have plenty to spare, Riverside are now harassing me by complaining my room is cluttered. They poke about in my room while I am out which is totally unethical. The more I struggle to comply with their demands, the more unreasonable their demands become:Rather than acknowledge their unhelpful and inflexible response to my request for space, they accuse me of bringing clutter into the hostel. To refuse to give a person enough room for their belongings and then to criticise them for clutter, is adding insult to injury!For details of previous harassment by Riverside, see my previous Trustpilot reviews.
Riverside need to take a close look at there contractors and the contract with molymeux, worst week off my life Cracked bath , leaking taps lazy in complete work neighbours daughter sworn at I fell downstairs as plastic to protect catpet left and wasnt safe no one intresred 22 calls over the week to manager James who doesnt answer email sent to Paul doran lets see if he reads it looks at photos and deals with the mess off a bathroom i was left with never in my life have I been around such a unprofessional group of people riverside should be ashamed of themselves for how Tennants get treated rents go up level and standard of work drops lower over 1 hour to get through on phones friday to make compensation claim for blind, left while plastered on window ruined, towels to soak up constant leaking taps five visits boots mine that held my shower pole up to kerp tiles in place to dry and my hurt back and stress me and my daughter been put through due to general lack of communication and decent work not being done I hope this is read and my complaint looked at and someone has a very close look at molymeux as clearly there standard of work is lacking
Very bad service from this housing association tiles falling off my kitchen walls for over 2 years decided to do it myself spent alot of money on marble tiles and had to buy adhesive and grout also a cutting machine I started to remove the tiles slide the tiles that were around the plug sockets a live wire shot straight out and electrocuted me the next morning I had a heart attack riverside when they were told sent everyone out to test the electrics out was told by one team the electrics were a mess needed rewiring waited days sent another man out he said its fine just need new fuse box as some of the wires are scorched but its safe riverside told me they will send someone to do the tiles made an appointment date they never turned up im now going to take it now to solicitor and take legal action against them for the faulty sockets and the disrepairs
Riverside Housing are absolutely shocking. I honestly don’t know how they’re allowed to operate.They make millions every year yet provide a service that is beyond useless. Essential repairs take months and only happen after endless chasing. I’ve had to contact them over and over again just to get basic issues dealt with. The vast majority of the time nothing happens at all. These days I end up fixing things myself because dealing with Riverside is more stressful than the problem itself.My property is damp and run down and I’m currently trying to move, mainly because I cannot deal with Riverside anymore. The staff are careless, unreliable and completely disorganised. They promise call backs that never happen and close complaints without resolving anything.Even after the Housing Ombudsman found in my favour and, after having their arms twisted by the regulator, Riverside agreed to a measly £50 compensation, I’ve been chasing that payment for months and still haven’t received it. That pretty much sums them up.I’ve never dealt with an organisation this bad. Look at the reviews everywhere, nobody has anything positive to say. Riverside let tenants down at every single opportunity!
Currently the 5th time I’ve called Riverside. The first time I was told it was an emergency and someone would be with me in 12 hours and wasn’t given a reference code and nobody turned up despite me waiting in all day for that, and the agent even asked me if I’d be in all day for it so we had a talk about this. I called up again 4am as it was freezing and the man didn’t seem much bothered but said he would log it. On hold now and you’re saying you can’t come out until Monday despite me having no heating or hot water for 3 days now. This is how you treat people. You cannot lie about this either as I have it all documented. Shame on you. Pull your finger out!
I wish I could say things have improved since my last review, but writing this feels heartbreaking rather than surprising.At the end of December, water began leaking from my flat into the property below. A contractor attended while I was out and spoke to me through my doorbell, telling me the leak appeared to be coming from the boiler and that I needed to get home urgently and switch the boiler power off. When I arrived home, the boiler was actively leaking water. I had no choice but to shut it down completely. In that moment, I lost all heating.What followed was ten days without heating during documented sub-zero winter weather, with local recorded temperatures dropping as low as −7°C. This wasn’t a mild inconvenience or a short delay. It was the middle of winter, during freezing conditions.During that time, the job was marked as “complete” while my boiler was still broken. No one verified whether the heating was actually working. I received no proactive welfare contact and no offer of interim heating or practical support, despite Riverside being aware of my vulnerabilities.Living without heating in those conditions was frightening and exhausting. My home stopped feeling like a place of safety. Sleeping was difficult. Washing was uncomfortable. Every day became about trying to stay warm enough to function. The cold gets into your body and your head and slowly wears you down.When the repair was finally completed, it turned out to be a major, multi-hour job. That only reinforced how serious the problem was, and how unacceptable it felt to have been left without heating for so long.What makes this harder to accept is that much of the harm could have been avoided with simple, basic actions. A welfare check, a phone call to explain what was happening, or the temporary provision of heaters while parts were delayed would have made an enormous difference. Clear communication and follow-up to confirm whether heating was actually working should be standard, especially during winter and when vulnerabilities are known. Small, human interventions like these would have turned a frightening experience into a manageable one.Riverside presents itself as a caring social landlord. My lived experience has been the opposite. I felt abandoned in my own home during an emergency, at the coldest time of the year.I am sharing this because these problems are still happening. If this is how emergencies are handled for me, I worry about how many other residents are quietly going through the same thing without being heard or offered practical and meaningful help.
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